Technical Support Engineer

Lansweeper continues to expand its global customer base - from small businesses to large enterprises - across environments ranging from simple to highly complex.
To support this growth, we're seeking an IT Support Engineer to join our team in Belgium (Grembergen, Ghent area).
In this role, you'll troubleshoot customer environments using our extensive lab, equipped with technologies supported by Lansweeper - including Windows, Linux, Unix, macOS, IBM, Chrome OS, Active Directory, VMware, AWS, Azure, and more.
Lansweeper provides continuous learning opportunities through Pluralsight and other tools, so you'll gain in‑depth knowledge of our product and use cases. You'll have the guidance, resources, and technical depth to thrive while contributing to a trusted SaaS platform used by 25,000+ global customers.
Challenge
The main challenges you'll face are:

• Troubleshooting complex and diverse IT environments across hybrid infrastructures.
• Reproducing and diagnosing issues efficiently using our internal lab setup.
• Maintaining excellent communication with technical users through clear written documentation.

Key Responsibilities

• Analyze and troubleshoot a wide variety of technical support issues from customers worldwide.
• Assist IT users in reproducing and solving technical cases using Lansweeper in our lab setup.
• Advise IT professionals on best practices and efficient solutions.
• Document, evaluate, and continuously improve the quality of technical solutions.
• Communicate mainly via email (limited phone support).
• Occasionally adapt your schedule to help support our global customer base.
• Keep technical documentation up to date in Confluence.
• Participate in internal or customer‑facing projects (e.g., forum/community initiatives).
• Contribute to process and product improvements that enhance the customer experience.

Key Requirements
Hard skills:

• 3+ years' experience in IT support (L1-L3).
• Proven experience in networking and operating systems such as Windows, Unix, or Linux.
• Hands‑on with virtualisation (VMware), Active Directory, and cloud platforms (AWS/Azure).
• Basic understanding of Jira and Confluence.
• Ability to create SQL reports and scripts.

Soft skills:

• Analytical and proactive problem solver.
• Positive mindset and team player who enjoys collaborating with colleagues.
• Quality‑driven and comfortable learning new technologies quickly.

Our Offer

• Competitive salary according to Belgian market benchmarks (base + variable).
• Company car & fuel card.
• Flexible hybrid work: Grembergen office 2-3 days/week + work from home flexibility.
• Extensive benefits package: meal vouchers, eco vouchers, group and hospitalisation insurance.
• Ongoing career growth & training, including Winning by Design SPICED and Pluralsight courses.
• An international, fast‑growing SaaS environment where you can make an impact.
• Regular team events, monthly all‑hands meetings, and annual company gatherings.

Company Info
Lansweeper is the Technology Asset Intelligence platform that transforms raw asset data into trusted, actionable insights - spanning hardware, software, cloud, IoT, and OT.
With a single solution, organizations gain full visibility across their technology estate, empowering IT, security, operations, and finance teams to make smarter, faster decisions.
We help our customers:

• Tame hybrid infrastructures
• Manage compliance risks
• Reduce complexity by delivering timely, accurate visibility and seamless integration into their ecosystems

From universal asset discovery to AI‑powered intelligence, Lansweeper delivers clarity and confidence to organizations worldwide.
Our culture is built on four values:

• One Team - united across boundaries
• We Care - customers and people at the center
• We Grow - learning, sharing, improving
• We Deliver - focusing on what truly matters

Team Info
You'll join the Support Team, working closely with other Support Engineers, Product Specialists, and Customer Success colleagues across EMEA and North America.
Team size: ±10 engineers based in Belgium and remote across Europe.
Call to Action
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US: Diversity Statement - Equal Employment Opportunity
It is Lansweeper's policy to provide equal employment opportunity to all applicants and employees. Lansweeper disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state, or federal laws.