The Technical Support Engineer assists customers with technical issues, engages in web development communities, and requires knowledge of internet fundamentals and troubleshooting.
Job Locations: Hybrid - Austin (must be able to work Sunday-Thursday)
About the Department
The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.
What You'll do
Do you love solving complex technical problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work directly with our customers and cross-functionally to solve a variety of technical issues. This is a position where you will learn the inner workings of Cloudflare's products and gain a deeper understanding of internet technologies.
Skills, Knowledge, And Experience
Bonus:
Availability And Schedule Requirements
About the Department
The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.
What You'll do
Do you love solving complex technical problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work directly with our customers and cross-functionally to solve a variety of technical issues. This is a position where you will learn the inner workings of Cloudflare's products and gain a deeper understanding of internet technologies.
Skills, Knowledge, And Experience
- Experience: 2+ years of experience in a Technical Support role, Web Developer Support, or a similar position, with a proven track record of resolving diverse technical issues.
- Community Engagement: Active participation in web development communities, with a demonstrated commitment to staying current with industry trends and sharing knowledge with peers.
- Internet Fundamentals: Fundamental understanding of how the Internet works (OSI Model), with knowledge of Cloudflare's products that impact Layers 3, 4, and 7.
- Technical Proficiency: Skilled in analyzing and troubleshooting DNS, SSL/TLS, HTTP, and optimizing website performance.
- Tooling Expertise: Proficient in command line interfaces and experienced with tools such as browser developer tools, cURL, Git/Wrangler/npm, Postman, TCPDump/Wireshark, SSH, OpenSSL, and similar utilities.
- Video Technology: Experienced with video encoding and streaming solutions, understanding the associated technical challenges.
- Scripting Skills: Competent in writing scripts in Bash, Python, JavaScript, or other scripting languages.
- Customer-Centric Communication: Comfortable communicating through various support channels, with a strong commitment to putting the customer first in every interaction.
Bonus:
- You have a site actively using our platform
- You are familiar with any of the following Cloudflare products: Cloudflare Workers, Stream, Pages, R2
Availability And Schedule Requirements
- Flexibility to work varying work schedules including; Pacific time, holidays, weekends, more than 5 days in a row, or additional hours
- Ability to work on-site as needed out of one of our US based offices
Top Skills
Bash
Browser Developer Tools
Command Line Interfaces
Curl
Dns
Git
HTTP
JavaScript
Npm
Openssl
Postman
Python
Ssh
Ssl/Tls
Tcpdump
Wireshark
Wrangler
Cloudflare Boston, Massachusetts, USA Office
Boston, MA, United States
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