Provide Tier 2 technical support to global customers and partners, troubleshoot Tufin products and operating systems, manage support tickets, and coordinate issue resolution. Support product implementation and infrastructure integration, document best practices, and develop expertise in customer environments. The role requires network and firewall administration knowledge, Linux or network security systems experience, Kubernetes familiarity, strong communication skills, and support for the EMEA region.
Description
Tufin®, the leader in Network Security Policy Orchestration, allows enterprises to streamline the management of security policies across complex, heterogeneous environments. Serving over 2,000 customers, Tufin’s network security automation enables enterprises to implement changes in minutes with proactive risk analysis and continuous policy compliance.
As a Technical Support Engineer- Tier 2 at Tufin you will:
- Provide technical support to worldwide customers and partners using all methods of communication.
- Troubleshoot to full resolution of issues within the Tufin suite and OS
- Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.
- Support the implementation and integration of Tufin products within customers’ infrastructure
- Help to document best practices in maintaining Tufin solutions
- Develop a deep understanding of the customers’ technical environment
- Support the EMEA region
- 3+ years implementation/operations experience of network/security systems OR experience of Linux servers
- Previous customer/end user facing experience as a technical lead
- Strong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP etc.)
- Excellent interpersonal, verbal & written communication, critical thinking & analytical skills
- Experience in firewall administration/configuration (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)
- Perl, Python, BASH skills are a plus
- Loyal, reliable, devoted & conscientious
- Highly responsible and accountable
- Experience working with K8S and complimentary services
- C1 German speaker - advantage
Tufin Boston, Massachusetts, USA Office
The Boston office is Tufin’s U.S. headquarters and one of the best tech cities in the world. The area is best known for shopping and restaurants, and is home to many other offices. We are conveniently located right next to the Downtown Crossing T stop, and a short walk to South Station.
Similar Jobs at Tufin
Security • Cybersecurity
Manage and grow strategic channel partnerships across EMEA and Latin America by recruiting partners, executing joint business plans, driving pipeline and revenue, supporting sales and marketing programs, and enabling partner teams through training, certifications, account mapping, and pre-sales engineering. The role requires enterprise software channel expertise, partner development, executive communication, objection handling, and regional travel.
Top Skills:
Automation SoftwareSecurity Software
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
