Provides pre-sales and post-sales technical support for optical networking solutions. Engages customers, analyzes requirements, recommends network architectures, supports upgrades and software refreshes, develops technical quotations, and presents tailored solutions. Collaborates with account leaders and internal teams to deliver customer-focused solutions, maintain relationships, and support sales growth. The role requires occasional customer travel and expertise in optical networking hardware, software, and network management.
As part of our North American Mission Critical & Enterprise team, you'll play a vital role in pre-sales activities, engaging customers, and offering technical expertise. Your contributions will be key to driving sales and ensuring customer satisfaction. This role offers a unique opportunity to collaborate closely with internal teams and customers, providing valuable network design support and recommendations.
Responsibilities
About the Team
- Act as a technical expert, engaging with customers and presenting tailored solutions.
- Identify customer needs and effectively communicate them to internal teams for seamless collaboration.
- Provide network design support, ensuring customer growth and satisfaction over time.
- Develop comprehensive quotations for optical solutions, covering hardware, software, and maintenance aspects.
- Assist customers in scoping network upgrades and software refreshes, ensuring their systems remain up-to-date.
- Recommend best practices and guide customers on optimal network architecture and deployment strategies.
- Offer pre-sales and post-sales engineering support, ensuring a smooth and positive customer experience.
- Occasionally travel to meet customers and collaborate with account leaders for strategic discussions.
- Stay updated with industry trends to provide cutting-edge solutions and maintain a competitive edge.
- Foster strong relationships with customers and internal teams, promoting a collaborative and supportive work environment.
- Bachelor's degree in Engineering, Computer Science, or a related field, with a strong technical background.
- 3+ years of experience in a pre-sales engineering role, ideally in the optical networking industry, to bring valuable insights.
- Deep technical expertise in optical networking, including hardware, software, and network management, for effective solution design.
- Excellent communication and presentation skills to simplify complex technical concepts for diverse audiences.
- Proven track record in successful customer engagements and solution presentations, demonstrating a results-driven approach.
- Ability to work independently, manage multiple projects, and adapt to changing priorities in a fast-paced environment.
- Strong analytical skills and a problem-solving mindset to tackle complex technical challenges effectively.
- Willingness to travel occasionally for customer meetings and internal collaborations, fostering strong relationships.
- Familiarity with industry standards and regulations related to optical networking, ensuring compliance and best practices.
- A customer-centric mindset and a passion for delivering exceptional customer experiences, driving long-term success.
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Learn more about life at Nokia.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
Some of our benefits in US:
- Corporate Retirement Savings Plan
- Health and dental benefits
- Short-term disability, and long-term disability
- Life insurance, and AD&D – Company paid 2x base pay
- Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
- Paid time off for holidays and Vacation
- Employee Stock Purchase Plan
- Tuition Assistance Plan
- Adoption assistance
- Employee Assistance Program/Work Life Resource Program
The above benefits exclude students.
Disclaimer for US/Canada
Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.
All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.
Similar Jobs
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Own two enterprise customer pods through the full voice AI agent lifecycle, including design, build, evaluation, monitoring, optimization, and production launch. Manage customer relationships, timelines, and outcomes while partnering with forward-deployed engineers. Build scalable tooling for automated agent evaluation, call analytics, administration, and reliable agentic behavior. Convert customer learnings into platform roadmap improvements and repeatable productized solutions.
Top Skills:
AIAPIsCcaasConversational AiPrompt EngineeringReal-Time Media HandlingServicenowSipVoice Ai
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Provides presales solution leadership for ServiceNow Integrated Risk Management and GRC solutions. Translates customer processes and pain points into configured solution demonstrations, supports sales campaigns, advises customers on risk programs, and collaborates with product and development teams. Maintains solution showcases, shares best practices, analyzes competitors, enables other consultants, and supports marketing events. Requires expertise in risk management, compliance, business continuity, vendor risk, privacy, regulatory requirements, and enterprise environments.
Top Skills:
ArcherGovernance Risk And ComplianceIbm OpenpagesIntegrated Risk ManagementMetricstreamOnetrustServicenow
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Leads ServiceNow’s global insurance go-to-market strategy across the Americas, developing executive relationships, customer pipeline, strategic opportunities, and partner programs. Works with sales, product, marketing, customer success, and implementation teams to position insurance solutions, accelerate deal progression, influence product roadmaps, analyze business performance, and drive sustained revenue growth. The role serves as a senior insurance subject matter expert and strategic advisor across major financial services accounts.
Top Skills:
Artificial Intelligence (Ai)Financial Services Operations (Fso)Servicenow
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
