Owns and scales internal AI transformation solutions, workflow automations, operational tools, and business platforms. Responsibilities include managing technical program roadmaps, defining architecture and governance, integrating systems, coordinating troubleshooting and releases, establishing support models and documentation, improving AI-enabled workflows, and driving adoption. The role translates business needs into technical requirements and delivery plans while coordinating cross-functional stakeholders throughout the solution lifecycle.
Overview
Responsibilities
Qualifications
The Engineering, Enablement & Operations (EE&O) organization enables the Microsoft Commercial Business to better serve every person and organization’s transformation and economic success. We do this by designing and managing the systems, tools, and strategies that drive commercial excellence across planning, performance insights, skilling, sales tools, and business operations. Within EE&O, the Planning Enablement Strategy & Operations team turns complex planning needs into scalable operating capabilities and AI-enabled experiences that help the business work with greater clarity, consistency, and speed.
We are hiring a Technical Program Manager I to own, improve, and scale a growing portfolio of internal AI transformation solutions, workflow automations, operational tools, and business platforms. This role will partner with business stakeholders, solution builders, and technical owners to move capabilities from pilots or individually built solutions into reliable, secure, and supportable products. The candidate will bring hands-on technical fluency across architecture, integrations, data flows, automation logic, and AI-enabled experiences while translating business needs into prioritized requirements and delivery plans.
In this role, you will drive cross-functional technical programs across the solution lifecycle, from discovery and minimum viable product (MVP) definition through release, support, and continuous improvement. You will own capability roadmaps, solution architecture, and governance trade-offs; coordinate troubleshooting and release readiness; and establish the documentation, support models, and feedback loops needed for solutions to scale. You will bring sound judgment and a practical builder mindset to deliver durable outcomes for planning operations and the broader commercial business.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Own operational continuity: Transition internally developed tools and automations into reliable, documented, and supportable solutions, with a focus on continuous improvement.
- Manage product and portfolio priorities: Own capability roadmaps, value-based prioritization, adoption strategies, technical debt, and lifecycle decisions tied to measurable business outcomes.
- Define solution architecture: Establish architecture principles, system boundaries, taxonomy and data contracts, application programming interface (API) and integration patterns, identity and access models, and authoritative data sources.
- Integrate across the portfolio: Connect systems across engineering, launch, finance, governance, and impact measurement while maintaining appropriate source-system ownership.
- Design governance: Define process architecture, decision rights, taxonomy, human-in-the-loop controls, traceability, and escalation paths to support effective operating decisions.
- Support technical maintenance and production readiness: Troubleshoot issues, coordinate fixes, validate releases, manage known risks, and establish runbooks, support models, testing plans, and documentation.
- Drive artificial intelligence (AI) and automation improvements: Identify opportunities to streamline processes using AI, workflow automation, data integration, and Microsoft 365 capabilities, partnering with technical and business teams to translate needs into practical solutions.
- Enable adoption and new capabilities: Gather user feedback, monitor usage, support training and change management, and contribute to discovery, prototyping, and minimum viable product (MVP) definition for new AI, automation, and business platform opportunities.
- Embody our Culture and Values
Qualifications
Required Qualifications
- Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
- OR equivalent experience.
- OR equivalent experience.
- 2+ years of experience managing cross-functional and/or cross-team projects
Preferred Qualifications
- Background managing technical programs, business applications, workflow automations, internal tools, or platform initiatives.
- Working knowledge of Microsoft 365, Power Platform, SharePoint, Dataverse, Azure, Microsoft Graph, or similar enterprise platforms.
- Hands-on use of GitHub and Visual Studio Code (VS Code), including development, debugging, source control, and release workflows.
- Knowledge of technical architecture, data flows, application programming interfaces (APIs), integrations, permissions, and operational dependencies.
- Ability to translate business requirements into technical requirements, implementation plans, and release priorities.
- Familiarity with secure development practices, privacy and access governance, accessibility, risk management, and production controls.
- Skills in troubleshooting and documenting technical solutions and collaborating across business and technical teams.
- Familiarity with artificial intelligence (AI)-enabled workflows, automation technologies, or development tools such as Copilot Studio, Azure OpenAI, Power Platform, Python, SQL, TypeScript, or C#.
Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Microsoft Cambridge, Massachusetts, USA Office
255 Main Street, Cambridge, MA 02142, Cambridge, United States, 02142
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