Technical Product Manager - Digital Customer Platforms

The Technical Product Manager, Digital Customer Platforms is responsible for the technical product management of Baylor Genetics’ customer-facing digital platforms, including the provider portal, patient portal, and related digital tools. Reporting to the Senior Director of Digital Products and Integrations, this role partners closely with engineering, UX, clinical, and commercial teams to deliver scalable, secure, and intuitive digital experiences for providers and patients. This role translates customer and business needs into clear technical requirements, manages complex backlogs, and ensures high-quality delivery of digital capabilities that support test ordering, reporting, communication, and patient engagement.

Qualifications

Education: Bachelor’s degree in computer science, information systems, engineering, health informatics, or a related field.

Experience:

• 5+ years of experience in technical product management or product ownership

• Experience working closely with engineering teams in agile environments

• Experience in healthcare, diagnostics, or health technology preferred

• Strong technical fluency with APIs, integrations, and complex systems

Equivalent combination of education and relevant experience may be considered

Skills (Technical Product Manager – Digital Products)

· Experience translating business and user needs into clear technical requirements

· Ability to manage complex backlogs and dependencies in agile environments

· Familiarity with healthcare data standards, security, and compliance concepts

Data-driven prioritization using product and platform performance metrics

· Effective collaboration with engineering, design, and platform teams

Duties and Responsibilities

Customer Platform Product Ownership

· Own and manage the technical product backlog for provider and patient-facing platforms.

· Translate customer, clinical, and business requirements into clear user stories and acceptance criteria.

· Ensure platforms are scalable, secure, and compliant with healthcare regulations.

Technical Delivery & Collaboration

· Work closely with engineering teams to guide technical design decisions and implementation.

· Partner with UX and CX teams to deliver intuitive, user-centered digital experiences.

· Support release planning, sprint planning, and backlog refinement activities.

Platform Strategy & Optimization

· Drive continuous improvement of customer platforms using usage data, feedback, and performance metrics.

· Identify technical debt and platform risks and prioritize remediation.

· Support roadmap development aligned to digital strategy and customer needs.

Core Competencies

· Technical Product Management

· Agile Delivery & Backlog Management

· Cross-Functional Leadership

· Systems Thinking & Architecture Awareness

· Customer-Centered Design

· Data-Driven Decision Making

· Strong communication skills