The Customer Solution Partner Director leads the sales cycle for consulting services, manages client relationships, and collaborates on project proposals and strategies to ensure customer value and successful project delivery.
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Customer Solution Partner Director at Coupa:
The Customer Solution Partner (CSP) is a pivotal role where you will collaborate with Sales to articulate Coupa’s approach, methodology, and scope for delivery projects, emphasizing early value delivery. In this strategic position, you will collaborate closely with partners, challenging and shaping proposal estimates and plans. You will assemble Coupa's part in proposals, encompassing scoping, estimating, and costing.
What You'll Do:
- Lead the end-to-end sales cycle for Professional Services within your assigned territory, encompassing prospecting, qualifying, maturing, and closing new service engagements in collaboration with the Software Sales teams.
- Contribute to the development and execution of a Services territory strategy and specific account plans.
- Generate services opportunities, manage pursuit activities, present comprehensive project proposals and Statements of Work (SOWs), and lead negotiations with customers to secure deals.
- Cultivate and maintain customer relationships from initial engagement through deal closure, and sustain these relationships to help ensure successful project delivery and support the sale of subsequent services offerings.
- Proactively ensure that customer value realization is attained, critical pain points are identified, and long-term, scalable solutions are recommended.
- Actively participate in sales cycles, covering all facets of Coupa services
- ColActively participate in sales cycles, covering all facets of Coupa services.
- Collaborate closely with the Professional Services Engagement Managers and Solution Design Architects to design, estimate, and scope engagements, both directly and through our partners
- laborate closely with the Professional Services Engagement Managers and Solution Design Architects to design, estimate, and scope engagements, both directly and through our partners
What You Will Bring to Coupa:
- Minimum of 8 to 12 years of quota-carrying experience, specializing in the sale of consulting projects, solutions, or managed services within a Software/SaaS environment, with demonstrated expertise in procurement and accounting processes.
- Proven capability to cultivate robust relationships across all organizational levels, both internally and with clients and partners.
- Exhibits exceptional discretionary effort, discipline, and organizational proficiency, thereby ensuring consistent performance, reliable execution, and scalable growth.
- Possesses a positive, proactive mindset and a commitment to continuous professional development, which fosters resilience, adaptability, and sustained success in a rapidly evolving industry.
- Willingness and ability to travel as required, up to 50% of the time.A Bachelor of Science degree or equivalent qualification is required.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
Coupa Boston, Massachusetts, USA Office
53 State Street Suite 1205, Boston, MA, United States, 02109
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