Technical Onboarding Manager

VAST Data is looking for a Technical Onboarding Manager to join our growing team!

This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.

"VAST's data management vision is the future of the market."- Forbes

VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.

Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company’s growth and at a pivotal point in computing history.

VAST Data is seeking a Technical Sales Onboarding Specialist to help accelerate the ramp-up of new Sales Engineers and technical hires. This role is responsible for designing, building, and delivering a world-class technical onboarding program that equips new hires with the foundational knowledge and hands-on skills they need to become proficient and productive quickly. The ideal candidate will bridge the gap between HR processes and technical training, helping new hires quickly become productive team members.

Onboarding Program Management

• Design, implement, and continuously improve technical onboarding programs for Sales Engineers & Technical Personas here at VAST.
• Create and maintain onboarding checklists, timelines, and milestone tracking systems
• Collaborate with the Sales Onboarding Manager and Technical Enablement team on a seamless onboarding experience. Monitor onboarding metrics and gather feedback to optimize the experience

Technical Setup and Training

• Guide new hires through technical environment setup including development tools, software licenses, and system access
• Facilitate account creation and access provisioning across various platforms and tools
• Conduct training sessions on company-specific tools, platforms, and technical processes
• Create and maintain technical documentation, tutorials, and quick-start guides

Relationship Building and Support

• Serve as the primary point of contact for new technical hires during their first 90 days
• Facilitate introductions between new hires and key team members, mentors, and stakeholders
• Organize technical team meet-and-greets, lunch sessions, and integration activities
• Provide ongoing support and check-ins to ensure successful integration

Process Documentation and Improvement

• Document and standardize onboarding processes to ensure consistency across all technical personas
• Collaborate with technical enablement teams to understand role-specific requirements and customize onboarding accordingly
• Identify bottlenecks and pain points in the current onboarding process and implement solutions
• Stay current with industry best practices for technical onboarding

• Previous experience in employee onboarding, training, or people operations
• Experience with learning management systems (LMS) and training content creation
• Knowledge of security and compliance requirements in technical environments
• Certification in project management (PMP, Agile, etc.)
• Experience in a fast-growing technology company

Technical Skills

• Proficiency with common development and productivity tools
• Basic understanding of SaaS companies
• Familiarity with IT infrastructure and system administration concepts
• Ability to quickly learn and adapt to new technologies and tools

Soft Skills

• Strong interpersonal and relationship-building abilities
• Problem-solving and critical thinking skills
• Attention to detail and ability to manage multiple priorities
• Empathy and patience when working with new employees
• Adaptability and flexibility in a fast-paced environment