The Technical Knowledge Base Manager will create and maintain high-quality technical documentation, ensuring accuracy and ease of use, while collaborating with various teams to improve documentation processes.
People.ai is an AI-powered foundational data platform that helps customers unlock go-to-market success & growth by providing teams with solutions built specifically for their needs. Providing enhanced pipeline visibility, more actionable insights, and a single source of truth for all sales activities.
People.ai’s unique dataset, consisting of trillions of sales activities, millions of deals, 160 million business contacts, and 69 approved patents related to AI-based business insights, sets the company apart. Companies such as Verizon, IBM Red Hat, Snowflake, Zoom, and Palo Alto Networks rely on their enterprise-ready, patented AI technology.
At People.ai, we believe that people enrich the world around them in countless ways. We believe that the more time they spend applying their creativity, resourcefulness, and critical thinking to activities that matter most in their professional life, the more effective a professional they become. Our team is a diverse, outspoken group of creatives and critical thinkers hyper-focused on driving change and growth. We embrace differences. We applaud non-traditional career paths. We’re inspired by people who have made processes their own.
What is the role?
The Technical Knowledge Base Manager will empower Engineering and Technical Support teams and, ultimately, our customers by establishing and executing a process for creating, organizing, and maintaining high-quality, accessible technical documentation. This role will ensure consistency, accuracy, and ease of use across all platforms. It will serve as a central point of contact and subject matter expert for all technical documentation needs.
Responsibilities:
- Design and implement an efficient process for content creation, review, updates, and publishing
- Establish and maintain a comprehensive style guide to improve technical documentation's quality, consistency, and readability.
- Implement clear procedures for managing documentation throughout its lifecycle, including version control, content audits, and archiving.
- Update 50% of outdated documentation within 6 months and achieve 90% of outdated documentation.
- updated within 12 months. Collaborate effectively with cross-functional teams, including Engineering, Technical Support, Product Management, and Marketing.
- Analyze existing documentation workflows, identify areas for improvement, and implement streamlined processes for content creation, review, and publishing.
- Adapt to evolving technologies and documentation needs and demonstrate a commitment to continuous learning and improvement.
Requirements:
- Exceptional writing, editing, and communication skills, with the ability to translate complex technical concepts into clear, concise, and engaging content for various audiences (technical and non-technical).
- Deep understanding of information architecture principles, content strategy best practices, and knowledge management methodologies to design user-focused, findable, and accessible documentation.
- Proficiency in using various documentation systems and tools, including Confluence, Intercom, and other relevant platforms.
- Familiarity with version control systems and content management best practices.
- A solid understanding of software development processes, technologies, and architectures, with the ability to quickly grasp and document technical details related to PAI’s products and services.
Founded in 2016 and based in San Francisco, the company is backed by ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Y Combinator and others. In 2019, People.ai was recognized as a winner of the 2019 Bay Area Best Places To Work, an awards program presented by the San Francisco Business Times and the Silicon Valley Business Journal.
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A reasonable estimate of the hourly rate for this role is $30.00 to $40.00 per hour. The range is subject to change.People.ai takes into account a wide range of factors when determining an individual’s pay. These factors can include, skill set, training and experience, licensure and certifications, and location and metropolitan area.
Top Skills
Confluence
Intercom
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