Join Our Team as an API Associate - Client Technical Onboarding! Unlock the potential of technology-driven treasury and cash management products with us. Be at the forefront of innovation, collaborating with top-tier clients and industry leaders to redefine commercial banking solutions. Your expertise will drive seamless client experiences and impactful implementations.
As an API Senior Associate within the Client Technical Onboarding team, you will play a pivotal role in managing and implementing cutting-edge treasury products. You will work closely with Sales, Consulting, and Product teams to deliver exceptional client solutions. Your contributions will shape the future of commercial banking, ensuring a seamless client experience from start to finish.
Job Responsibilities
- Participate in new hire training to understand our onboarding processes and tools.
- Engage with senior leaders to align with our vision and strategy.
- Build relationships with partners through regular calls to review active implementations.
- Develop expertise in API solutions and support clients with file mapping exercises.
- Utilize IT banking tools and gain experience through shadowing knowledgeable peers.
- Own the client’s technical onboarding experience, representing us as the client-facing technical contact.
- Provide consultative advice on technical aspects of treasury solutions, including RFP responses and client presentations.
- Translate business requirements into detailed technical specifications for treasury services.
- Document scope, meeting agendas, minutes, and project plans using MS Office tools.
- Use workflow tools for status updates and document repository management.
- Establish timelines and dependencies to exceed client and partner expectations.
Required Qualifications, Capabilities, and Skills
- Strong passion for delivering exceptional client and partner experiences and ability to thrive in a fast-paced, dynamic client-facing environment.
- Proficiency in technical project management, particularly in complex treasury implementations.
- Excellent communication skills, with the ability to partner and influence others towards a common goal and strong adherence to policy and procedures, consistently meeting or exceeding established SLA.
- Expertise in using collaboration tools like WebEx and Zoom for enhanced client discussions.
- Solid understanding of project management principles and eagerness to learn.
- Knowledge of payments and receivables processes, with a willingness to expand expertise.
- Technical consulting or business analysis skills in ERP, systems integration, or API space and proficiency in MS Office Suite for documentation and project planning.
Preferred Qualifications, Capabilities, and Skills
- Passion for learning new operating models, technologies, and industry trends.
- Technical client consulting experience to support technical roles.
- Knowledge and experience with JSON, Postman/Bruno Tools.
- BA/BS degree.
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
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