ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast.
The Technical Implementation Specialist is a key member of the Customer Integrations and Implementation team and has responsibility for assisting clients through the technical implementation of one or more of ZoomInfo’s customer-facing solutions.
This is a high-visibility role within an exciting area of the business with a chance to gain domain expertise in all aspects of sales and marketing intelligence technologies and applications.
What You’ll Do:
- Work as a member of the ZoomInfo Integration Engineering and Implementation Team providing hands -on guidance and support to clients during the implementation of ZoomInfo product solutions within the client internals systems.
- Maintain a clear understanding of application integrations within CRM/MAT environments particularly for Salesforce, Marketo, HubSpot, Eloqua, and Microsoft Dynamics, ZoomInfo platform and available solutions.
- Engage in clear dialogue with clients to customize the ZoomInfo Integration implementation ensuring the solution aligns with client business needs.
- Deploy strong troubleshooting skills to diagnose and resolve any technical issues with the integrations or solutions.
- Identify, catalog, and escalate any product defects and or insufficiencies to the ZoomInfo Product Development and Engineering teams for immediate remediation.
- Train, coach, collaborate, and troubleshoot with others within the organization (namely Sales, Client Support, QA Engineering and product management departments).
- Hold high-level technical discussions on topics like email protocols, OAuth setup, API, data transformations, CRM workflows and process creation with both internal and external stakeholders.
- Assist creating technical “how-to” documents when necessary.
- Perform a wide variety of professional tasks, which demand a high level of creativity and imagination, as well as a thorough knowledge of the applicable needs and expectations of
What You Will Bring:
- Technical CRM, Marketing Automation implementation, or Sales Acceleration platform experience; Certification and/or familiarity with Salesforce, Marketo, HubSpot, Eloqua and/or Microsoft Dynamics is a strong plus.
- Customer service experience and skills; the ability to be accurate, empathetic, and helpful in communicating with clients.
- High capacity to learn and understand technical infrastructure and troubleshooting processes.
- Must be a problem solver. Ability to research, analyze and provide a solution to newly identified issues.
- Team focused with strong collaboration and communication skills.
- Emphasis on attention to detail and quality.
What’s In It For You:
We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.
- Incredibly strong onboarding program - be set up for success in your first 90 days
- Ongoing training to help you grow
- Market leading product offering (check our our long list of G2 awards)
- Comprehensive Medical, Dental, Vision
- Eligibility for Future Equity Awards
- 401k Matching (50% of the first 7% of your contribution)
- 12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers
- Family forming benefits up to $20k, plus discounts on a Care.com membership
- Virgin Pulse Wellness Program
- Optional add ons such as pet insurance, legal service support, and more!
This is a hybrid role, working a minimum of three days per week from one of our US offices.
Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.
In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.
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About us:
ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.
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ZoomInfo Waltham, Massachusetts, USA Office
275 Wyman St, Waltham, MA, United States, 02451
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