Technical Environments Manager

The Opportunity

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

Office location: Ideally Boston - USA or optional Toronto - Canada

Work arrangement: Hybrid - 3 days in office, 2 days from Home (Remote working option is not available)

The Technical Environments Manager will be responsible for managing and maintaining test environments to support software quality assurance along with quality engineering activities across the Organization. This role ensures the stability, availability & reliability of test environments. The ideal candidate will work cross-functionally with development, DevOps, release engineering, DBAs and test data leads to manage test data, ensure environment parity and support continues integration and delivery (CICD)of pipelines.

Position Responsibilities:

• Technical Environments Manager will own and manage test environments ensuring availability for manual, automated & performance testing

• Plan & coordinate environment provisioning for different testing phases like SIT & UAT for project & product launches, facilitate parallel testing environments

• Ensure test environments replicate production as closely as possible including configurations, integrations & data

• Monito environment stability & proactively address issues before they impact testing

• Collaborate with data leads to ensure realistic, compliant & reusable data

• Collaborate with data engineers to provide de-identified production like data for testing

• Streamline environment usage & troubleshooting and establish governance process to control access, usage, follow compliance & regulatory rules and refresh cycles for test environments

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Required Qualifications:

• Overall 8+ years experience in IT

• 5 years experience managing test environments in a large-scale complex enterprise setting

• Strong background in cloud platforms Salesforce, Azure and web technologies

• Hands on experience with CI/CD tools (Azure DevOps, TeamCity, Jenkins, GitHub

• Proficiency in database management (SQL, NoSQL) & test data management tools like Delphix, Informatica

• Prior experience in managing large scale environments including deployments, managing Programs, put together Roadmaps not necessarily just from QA/QE space

• Bring Architectural mindset

• Someone technical who understands applications and its linkages between them, infrastructure, Network, Cloud, Salesforce

• Non production environment

• Working with cross functional teams

• Strong understanding of DevOps

• QA/QE – test data familiarity

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Preferred Qualifications:

• Experience in life insurance & annuities

• Certification in Azure, Salesforce Environments Management

• Familiarity with data frameworks and tools, infrastructure as code (Terraform, ARM templates, cloud formation templates)

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see

#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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