As a Technical Customer Support Intern, assist in troubleshooting, customer interactions, and developing documentation while collaborating across teams.
Join the Wingtra team and become part of this venture-backed robotics scaleup with a global and international team of 125+ dedicated Wingtranauts who want to see their actions have a positive and lasting impact on the world. Founded more than 8 years ago at ETH Zurich, Europe’s leading robotics university, our goal is to build the best aerial robots to digitize the world at the push of a button and set the basis for faster and better decisions. Wingtra provides efficient and reliable data solutions to a variety of industries ranging from mining, construction and agriculture to humanitarian organizations, environmentalists and wildlife monitoring groups.
We are reaching for the stars and together we might just get there. Open communication, asking hard questions and valuing diverse viewpoints are but a few things that will help us achieve our goals. Above all we will never stop learning and striving to help each other reach our maximum potential.
Together with a small and highly skilled team of sales and support managers, you will support our partners in the Americas. By scaling the Wingtra business in the Americas, you play a key role in Wingtra's commercial success.
This role can be pursued remotely from any location in the continental US. This position may lead to a full-time role depending on performance and business needs. As such, we are currently only considering candidates who will have completed their studies by the start of the internship.
Your responsibilities will include:
- Assist in responding to customer support requests and troubleshooting technical issues using HubSpot
- Support customers with photogrammetry, coordinate systems, GNSS, and post-processed kinematics
- Help with technical onboarding and consulting for customers remotely
- Contribute to writing technical documentation and manuals
- Communicate effectively with team members worldwide, both in meetings and video calls
- Support logistics processes with key partners in North America
- Assist the sales and marketing teams with demos and customer interactions
- Collaborate with engineers in Zurich on solving technical challenges
Requirements
- Degree in engineering, GIS, robotics, or a related technical field
- Strong problem-solving skills and an interest in customer support & technology
- Excellent organizational and communication skills
- Ability to work in a fast-paced environment and collaborate with global teams
- Experience with CRM or ticketing systems (e.g., HubSpot, Zendesk) is a plus
- Interest in drones, robotics, surveying, or GIS is a plus
- Willingness to travel occasionally
If you enjoy teamwork more than being the individual superhero, and if you thrive in a feedback-driven culture and an exciting, unconventional yet structured and progressive start-up environment, we would love to hear from you.
Top Skills
CRM
Hubspot
Ticketing Systems
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What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
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- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
