Provide technical support via phone, chat, and email; troubleshoot hardware and software issues; log and follow up on tickets; collaborate with teams to resolve complex customer problems.
Summary
We are looking for a Technical Customer Service Representative to provide support for technical issues and help customers troubleshoot and resolve product-related problems.
Description
- Assist customers with technical troubleshooting via phone, chat, or email.
- Provide clear instructions for resolving hardware, software, or technical issues.
- Log issues into the ticketing system and follow up for resolution.
- Collaborate with other departments to resolve complex issues.
Qualifications
- High school diploma or equivalent; a technical certification is a plus.
- Strong troubleshooting skills and technical knowledge.
- Ability to explain technical issues in simple terms.
- Previous experience in a technical support role preferred.
Benefits
- Health, dental, and vision insurance.
- Paid time off (PTO).
- Remote work flexibility.
- Career development and growth opportunities.
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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