Provide remote technical support via phone, email, and chat: troubleshoot issues, guide users through solutions, document cases, and collaborate with engineering/support teams.
Job Summary:
Provides remote support to customers experiencing technical issues with products or services.
Description:
Respond to technical questions via phone/email/chat, troubleshoot issues, walk users through solutions, document cases, collaborate with engineering/support teams.
Qualifications:
• Experience with technical support or troubleshooting
• Strong problem‑solving skills
• Comfortable learning product platforms
Benefits:
Remote, paid training, tech stipend, PTO, health insurance options
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What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
