Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.
Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.
Job Overview
We are seeking a customer-focused and technically curious Technical Account Manager (TAM) to support enterprise customers utilizing our healthcare data licensing solutions. This role serves as a key technical partner to Customer Success Managers and customers by providing ongoing technical guidance, troubleshooting support, data delivery validation, and escalation management throughout the customer lifecycle.
The ideal candidate will bring experience working with healthcare data ecosystems, including healthcare claims, electronic health records (EHR), or related healthcare data assets and workflows. This individual should be comfortable supporting customers in complex, data-driven healthcare environments while balancing technical problem solving with strong customer engagement.
This role is best suited for someone who thrives in a fast-paced environment, enjoys solving complex customer challenges, and is motivated by building trusted customer relationships through technical expertise and collaboration.
Duties and Responsibilities
- Develop a strong understanding of customer use cases, data products, and industry trends to support customer success and ongoing adoption.
- Partner closely with Customer Success Managers to provide technical consultation and support during customer engagements.
- Investigate and troubleshoot customer data delivery, integration, and technical support issues.
- Validate customer data extracts and delivery outputs to help ensure quality and accuracy prior to delivery.
- Support escalated customer issues by coordinating across internal teams and driving timely resolution.
- Collaborate with Product, Engineering, and Operations teams to communicate customer feedback, recurring issues, and enhancement opportunities.
- Assist customers in understanding APIs, delivery methods, and technical documentation.
- Analyze data quality concerns and work with internal stakeholders to identify root causes and corrective actions.
- Contribute to process improvement initiatives aimed at increasing operational efficiency, scalability, and customer satisfaction.
- Maintain accurate internal documentation related to customer issues, workflows, and technical processes.
- Support onboarding activities as needed from a technical consultation and escalation management perspective.
- Stay informed on evolving technologies, data delivery methodologies, and customer technical requirements.
- Maintain compliance with company policies, procedures, confidentiality requirements, and applicable data handling standards.
Job Requirements
- 3–5 years of experience working with healthcare data, including healthcare claims, EHR, clinical, provider, payer, or related healthcare datasets.
- Experience in a Technical Account Manager, Technical Support, Data Operations, Customer Success or similar customer-facing technical role.
- Understanding of healthcare data workflows, processing methodologies, and data delivery environments.
- Familiarity with healthcare data privacy, compliance, and regulated data environments.
- Experience supporting enterprise customers in a SaaS, healthcare technology, analytics, or data-driven environment preferred.
- Strong troubleshooting and analytical problem-solving skills with the ability to manage complex customer scenarios.
- Familiarity with APIs, structured data formats (JSON, CSV, XML), and technical data integration concepts.
- Working knowledge of SQL and experience investigating data-related issues.
- Exposure to cloud-based technologies and enterprise data environments preferred.
- Experience using tools such as Postman, Snowflake, AWS, Tableau, Power BI, Python, or similar technologies is a plus.
- Strong verbal and written communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
- Highly adaptable with the ability to manage shifting priorities in a fast-paced environment.
- Strong customer empathy and relationship management skills.
- Process-oriented mindset with strong attention to detail and organizational skills.
- Demonstrated ability to work independently while collaborating effectively across teams.
Who You Are
- Technically curious and motivated to continuously learn new technologies and customer workflows.
- Calm under pressure and comfortable managing escalated customer situations.
- Customer-focused with a consultative and solutions-oriented mindset.
- Adaptable and capable of navigating ambiguity while maintaining strong execution.
- Collaborative team player who values communication, accountability, and continuous improvement.
Education
- Bachelor’s degree in Information Systems, Computer Science, Data Analytics, Business Technology, or a related field preferred.
- Equivalent combination of education and relevant experience may also be considered.
Physical Demands and Work Environment
- Primarily sedentary work involving extended periods of computer use.
- Occasional lifting or movement of light office equipment may be required.
- Work is performed primarily in an indoor office or remote environment.
- Limited travel may be required (less than 20%).
This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions)
If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.
By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.
Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.
To review the legal requirements, including all labor law posters, please visit this link
To review the California Consumer Privacy Statement: Disclosures for California Residents, please visit this link
Similar Jobs
What you need to know about the Boston Tech Scene
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
