Owns the technical customer relationship for public cloud environments, advising on AWS, Azure, and GCP best practices. Conducts cloud architecture reviews, governance sessions, ticket reviews, and spend optimization discussions. Acts as a customer advocate, escalation point, and liaison with internal teams. Provides product guidance, billing support, technology education, and strategic recommendations while maintaining executive-level customer relationships.
Description
As a Technical Account Manager, you will own the technical relationship with customers and serve as their technical advocate. You will understand the customer's business needs and provide guidance on public cloud (AWS, Azure, GCP) best practices. As a customer advocate, you will ensure customers have a positive experience with CDW. What you will do
* Perform technical reviews on customer public cloud environments across all pillars of the well architected framework
* Meet with customers regularly to understand operational needs and share personalized recommendations for public cloud environment improvements
* Work with internal teams to act as an advocate for the customer and ensure an excellent customer experience
* Utilize Cloud Management Platforms to give customers visibility into cloud spend and align spend with goals and budget
* Conduct regular ticket reviews with CDW customers
* Educate customers on current and new technologies and services, including CDW and public cloud offerings
* Communicate how specific CDW and cloud products, services and solutions including our product roadmap align to customer use cases and service gaps
* Be an escalation point for the Customer Engagement support engineers
* Hold regular governance sessions with customers
* Provide support to Billing for customer questions; give insight into specific line items that appear on invoices
* Stay educated on cloud infrastructure and operations trends and best practices; including the Azure, AWS, and GCP Well-Architected framework What we expect of you
* Bachelor's degree and 5+ years' experience in a cloud engineering / customer support role or DevOps engineering role OR 9+ years' experience in a cloud engineering / customer support role or DevOps engineering role
* Experience in a technical account management, InfraOps or customer-facing role
* Experience with customer relationship management, especially c-level or senior leadership
* Technical expertise in public cloud computing, with a strong understanding of relevant technologies, architectures, and best practices
* Strong communication and presentation skills, with the ability to articulate complex technical concepts and solutions clearly and effectively to both technical and non-technical audiences
* Customer-centric mindset with a passion for driving customer success and delivering value
* Ability to anticipate customer needs, identify opportunities, and develop strategic plans to address them
* Associate cloud certification Pay range: $71,000- $108,265 depending on experience and skill set Annual bonus target of 10% subject to terms and conditions of plan Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
As a Technical Account Manager, you will own the technical relationship with customers and serve as their technical advocate. You will understand the customer's business needs and provide guidance on public cloud (AWS, Azure, GCP) best practices. As a customer advocate, you will ensure customers have a positive experience with CDW. What you will do
* Perform technical reviews on customer public cloud environments across all pillars of the well architected framework
* Meet with customers regularly to understand operational needs and share personalized recommendations for public cloud environment improvements
* Work with internal teams to act as an advocate for the customer and ensure an excellent customer experience
* Utilize Cloud Management Platforms to give customers visibility into cloud spend and align spend with goals and budget
* Conduct regular ticket reviews with CDW customers
* Educate customers on current and new technologies and services, including CDW and public cloud offerings
* Communicate how specific CDW and cloud products, services and solutions including our product roadmap align to customer use cases and service gaps
* Be an escalation point for the Customer Engagement support engineers
* Hold regular governance sessions with customers
* Provide support to Billing for customer questions; give insight into specific line items that appear on invoices
* Stay educated on cloud infrastructure and operations trends and best practices; including the Azure, AWS, and GCP Well-Architected framework What we expect of you
* Bachelor's degree and 5+ years' experience in a cloud engineering / customer support role or DevOps engineering role OR 9+ years' experience in a cloud engineering / customer support role or DevOps engineering role
* Experience in a technical account management, InfraOps or customer-facing role
* Experience with customer relationship management, especially c-level or senior leadership
* Technical expertise in public cloud computing, with a strong understanding of relevant technologies, architectures, and best practices
* Strong communication and presentation skills, with the ability to articulate complex technical concepts and solutions clearly and effectively to both technical and non-technical audiences
* Customer-centric mindset with a passion for driving customer success and delivering value
* Ability to anticipate customer needs, identify opportunities, and develop strategic plans to address them
* Associate cloud certification Pay range: $71,000- $108,265 depending on experience and skill set Annual bonus target of 10% subject to terms and conditions of plan Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
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