Handles restaurant takeout and delivery orders, answers guest calls, responds to inquiries, assembles and packages orders, processes payments, reconciles cash, and resolves guest complaints while maintaining courteous service and accuracy in a high-volume environment.
This position handles take-out for our guests; ensures all take-out guidelines, specifications, quality, and service standards are met. This person must maintain attentive and courteous communication with guests and answer the phone and all questions in a polite manner.
DUTIES & RESPONSIBILITIES:
- Answer incoming calls and respond to guest inquiries courteously.
- Receive, process, and manage takeout and delivery orders.
- Assemble and package orders paying attention to packaging techniques to avoid spills, leaks, or damage during transportation.
- Process payments for takeout orders, including cash, credit/debit, and digital payment methods.
- Ensure accurate cash handling and proper reconciliation of sales at the end of each shift.
- Perform other duties and tasks as assigned.
High school diploma or equivalent
- Previous work experience in similar role preferred.
- Working knowledge of Point of Sale systems is preferred
- Basic computer skills
- Ability to handle cash and paperwork accurately.
- Excellent interpersonal and communication skills.
- Must be able to perform under pressure in a high-volume restaurant setting.
- Must be able to handle guest incidents/complaints.
Legal Sea Foods participates in the federal E-Verify program to confirm employment eligibility of all new hires. E-Verify is an online system that allows companies to determine the eligibility of their employees to work in the United States. All new hires will be required to complete Form I-9 and successfully participate in the E-Verify process.
Legal Sea Foods Boston, Massachusetts, USA Office
Boston, MA, United States
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