System Implementation Specialist

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Collaborating with our Technology Consulting team, you will help organizations streamline operations and achieve strategic goals to serve the public better. We provide the full spectrum of technology consulting services to help state and local agencies meet operational and program needs that enhance the lives of their user base.

Services:

• Strategy, Architecture, Planning, and Procurement

• Business Enablement

• Business Solutions

• Project Assurance

Overall Responsibilities
We are currently seeking the services of full-time Implementation Specialist to support our System Integration projects. If you are dynamic, mature, ambitious, creative, and autonomous, you will appreciate working with our team of technology professionals committed to providing value-added services on our clients’ technology projects.  As we are in the early phases of continuously improving and refining our product offerings, you’ll be faced with exciting challenges that require problem-solving and innovation. If you're someone who enjoys tackling complex issues and thrives on the satisfaction of driving real change, this is the perfect opportunity for you to make a lasting impact.

Specific Responsibilities

• Contribute to designing, configuring, and developing custom forms, templates, and workflows.

• Implement our Software as a Service (SaaS) platforms to best serve our clients.

• Configure client-specific functionality to meet each client's unique requirements. This configuration will be performed using the SaaS platform tools,  JavaScript, and other coding languages.

• Produce clean, efficient code based on defined functional and non-functional specifications.

• Integrate software components and third-party programs.

• Troubleshoot, debug, and upgrade existing software.

• Gather, evaluate, and document customer use cases and business processes.

• Create technical documentation for reference and reporting.

• Understand low-code platforms, relational database structures, and configuration methodologies.

• Contribute to the development of project reports such as Project Schedule, Quality Management Plan, Testing Plan, Conversion Plan, etc.

• Support the client and stakeholders in the planning and strategy discussions on the best approach for addressing risks and issues as they occur, in an effort to ensure that the project remains on schedule and within budget.

• Understand various software development life cycle methodologies and how they are used

• Support business development initiatives, including RFP review and writing

Minimum Qualifications

• Must have experience with COTS or SaaS solutions

• Must have experience in all system development life cycle phases using Agile, Waterfall, and/or Hybrid Agile approaches.

• Proficient in JavaScript or other common coding languages for system configuration, development, and troubleshooting.

• Familiar with JSON formatting and APIs, including how to implement and test them effectively

• Participation in the implementation of integrated solutions to modernize legacy systems and/or mainframe technology through the development of n-tier-based solutions.

Other Qualifications:

• Software: MS Office (Project, Visio, Word, Excel, SharePoint)

• Other Software Tools: MS Visual Studio, JIRA,  Postman

• Coding Languages: JavaScript, C#, Python, or other common coding languages

• Technical: Service Oriented Architecture, TCP, FTP, SSH

• Databases: SQL, NoSQL, Oracle

• Methodologies: Waterfall, Agile, Scrum

• Standards: PMBOK, CMMI, Prosci OCM, IEEE, SEI

• Bachelor’s degree in an IT or engineering field.

• Certified DevOps Project Manager (DevOps PM)

• Certified Scrum Master (CSM) or SAFe Certified

• Certified Software Test Manager (CSTM)

• Certified AWS Cloud Practitioner

• ITIL Certified

Personal Attributes

• Outstanding written and oral communication

• Highly self-motivated and directed

• Excellent interpersonal and presentation skills

• Strong analytical skills and detail-oriented

• Ability to work independently and exercise sound judgment

• Strong work ethic and the ability to simultaneously support projects with multiple deadlines and a high degree of accuracy

• Continuous learner

This position is hybrid with travel/onsite requirements. PCG is a remote-friendly organization and is committed to creating a culture where remote work remains a vital part of the company’s success. To be successful in a remote work role at PCG, you must:

• be available during your set working hours
• have a safe, private, and distraction-free environment in which to complete your work, and
• be able to give your full attention to the completion of your PCG job duties

Some travel to the office or elsewhere may be required for team meetings, client meetings, etc. We are accepting applications on an ongoing basis until filled.

#LI-AH1

#LI-remote

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.  As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave

Range: 75,000-120,000

PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.