SVP & Head of Global Claims

Cowbell is signaling a new era in cyber insurance by harnessing technology and data to provide small and medium-sized enterprises (SMEs) with advanced warning of cyber risk exposures bundled with cyber insurance coverage adaptable to the threats of today and tomorrow. Championing adaptive insurance, Cowbell follows policyholders’ cyber risk exposures as they evolve through continuous risk assessment and continuous underwriting. In its unique AI-based approach to risk selection and pricing, Cowbell’s underwriting platform, powered by Cowbell Factors, compresses the insurance process from submission to issue to less than 5 minutes.

Founded in 2019, Cowbell is based in the San Francisco Bay Area with employees across the U.S., Canada, U.K. and India and is backed by over 15 A.M. Best A- or higher rated reinsurance partners.

The Senior Vice President will lead our specialized claims division, overseeing the strategic direction, operational excellence, and technical capabilities of the team. This executive will be responsible for building and maintaining a world-class cyber claims organization that delivers exceptional service to policyholders while effectively managing claims costs and driving continuous improvement.

Position can be located in the following locations: Pleasanton, CA; New York, NY; Omaha, NE; US remote

What You Will Do

• Provide strategic leadership for the cyber claims department, aligning operations with overall company objectives
• Establish and maintain best-in-class cyber claims handling protocols, procedures, and guidelines
• Oversee a team of cyber claims professionals, including managers, technical specialists, and claims adjusters
• Collaborate with underwriting, actuarial, and risk engineering teams to enhance cyber insurance products and services
• Develop and implement strategies for efficiently processing and settling cyber insurance claims while minimizing losses
• Develop and maintain relationships with external partners, including forensic vendors, breach counsel, and incident response providers
• Analyze cyber claims trends and loss data to inform underwriting strategies and risk mitigation practices
• Lead complex or high-profile cyber incident responses involving ransomware, data breaches, business interruption, and other cyber events
• Ensure compliance with regulatory requirements and internal policies
• Manage the department's financial performance, including expense control and loss cost management
• Represent the company at industry events and conferences focused on cyber risk and insurance

What Cowbell Needs From You

• JD is required
• 10+ years of progressive experience in insurance claims management, with at least 5 years focused on cyber insurance
• Demonstrated leadership experience managing teams in a complex, technical environment
• Deep understanding of cyber risk landscape, threat actors, attack methodologies, and incident response protocols
• Strong knowledge of cyber insurance policy forms, coverages, and emerging claim trends
• Experience collaborating with technical partners such as forensic IT specialists, breach counsel, and PR consultants
• Bachelor's degree required; advanced degree in business, law, or technical field preferred
• Professional designations such as CPCU, ARM, or technical certifications in cybersecurity (CISSP, CISM) highly desirable
• Exceptional communication skills with ability to translate complex technical concepts for diverse audiences
• Experience presenting to executive leadership and board members on cyber risk issues