Support Specialist (Andover, MA)

Support Specialist (Andover, MA)

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

   

About the Role

We are seeking a detail-oriented Support Specialist to join our Operations team. This role partners closely with Sales, Product Management, and Order Management to create and manage quotes, validate incoming purchase orders, and ensure smooth handoffs from quoting to order processing. The ideal candidate is organized, communicates clearly via email, and is comfortable working with cross-functional teams and ERP/quote systems.

Key Responsibilities

• Receive sales-qualified opportunities and create/manage quotes in the quoting system.
• Validate quote details, including customer/end-customer, transaction type, applicable terms & conditions, ship-to details, etc.
• Provide stakeholders with prior part history and relevant product/order information.
• Perform occasional credit checks for new customers or large quotes.
• Support new-customer setup tasks and compliance checks.
• Deliver quotes to Sales and customers.
• Manage execution of signed quotes, Master Sales Agreements, intercompany forms and other documents.
• Process, review, and validate incoming Purchase Orders: confirm addresses, pricing, quantities, part numbers, shipping method, incoterms, and AP/billing details.
• Close out quotes as Won/Lost/Cancelled and support conversion of won quotes to deals (including automation/process improvements).
• Manage execution of Credit Card Request forms and route appropriately.
• Maintain accurate records, status updates, and communications to ensure sales and order teams have up-to-date information.

Qualifications

• 2+ years in sales support, order management, quoting, or related operations role (technology or hardware distribution experience preferred).
• Strong written communication skills; comfortable with email-driven handoffs and stakeholder coordination.
• Attention to detail with proven ability to validate pricing, part numbers, incoterms, and other order-critical information.
• Experience with quote-to-order processes and systems (ERP/CRM/quoting tools)
• Basic understanding of credit checks, AP/billing fields, shipping terms/incoterms.
• Ability to work cross-functionally and follow compliance and contract requirements (MSAs, intercompany forms).
• Proactive problem solver who can manage multiple priorities and escalations.
• Proficient with Microsoft Office (Outlook, Excel) and comfortable learning internal systems.

#LI-Hybrid

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#unitedstates#hpefs

Job:

Services

Job Level:

Entry

    

"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Hourly Salary USD 33.03 - 44.86 in Massachusetts
The listed salary range reflects base salary. Variable incentives may also be offered."

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.