Strategic Account Manager

At Thought Industries, we are disrupting the Customer Learning & Intelligence space with a platform designed to drive measurable outcomes for the world’s most innovative companies. Our team is fueled by a start-up mindset: focused, agile, accountable—and relentlessly committed to solving real business problems for our customers.

We’re scaling rapidly and looking for an entrepreneurial, driven Strategic Account Manager to join our high-performance sales team.

The Opportunity

As a Strategic Account Manager, you’ll play a pivotal role in building Thought Industries’ Strategic Accounts. You’ll be responsible for owning the full customer lifecycle sales —while actively pursuing expansion opportunities within your portfolio. 

This role is designed for someone who thrives in fast-paced, high-growth environments and is passionate about building their book of business where playbooks are evolving, not pre-defined.

What You’ll Be Doing

• Develop a solid and trusting relationship across clients within a given territory and within Thought Industries

• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement

• Develop account plans and white space analysis to support 3x pipeline coverage across the portfolio

• Proactively seek referrals into additional business units and/or subsidiaries to maximize up-selling or cross-selling opportunities

• Develop a complete understanding of account needs and anticipate account changes and improvements

• Negotiate contracts with client and establish timeline of performance, including the SaaS renewal

• Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training

• Analyze client data to provide customer relationship management

• Expand relationships and bring in new clients

What We’re Looking For

• Experience selling into large global organizations

• Proven results of delivering client solutions and meeting sales and renewal goals 

• In-depth understanding of company strategic clients and their position in the industry 

• Extremely strong client management skills and ability to work with customers to demonstrate the value and power of the Thought Industries platform 

• Intellectually curious with a passion for what you do and a drive to succeed

• Ability to build sales and business plans for new market segments within specified territories

• Experience calling executives in marketing, sales, learning, and digital strategy 

• Adhere to the highest ethical standards and conduct, honors commitments, and treats people with kindness, compassion, trust and respect

• Highly desired: Experience in the learning management software sales domain in the following areas: Software, Professional Training, Associations, Manufacturing, and Business Services.

What You Bring to the Table

• 7+ years of professional work experience in B2B SaaS Software sales, management, strategic account management or relevant experience

• Results-driven mentality, with a bias for speed and action

• Ability to multitask, prioritize, and manage time efficiently

• Self-motivated and self-directed while also being goal-oriented and organized team player 

• Excellent interpersonal relationship skills 

• Strong analytical skills, with the ability to translate data into insights. 

• Excellent verbal and written communication skills; must be an active listener, a presenter, and a people-person 

• Experience with SFDC, LinkedIn SalesNavigator, Gong, Gainsight and Zendesk is preferred

• Strong G-suite skills

• Comfortable in a startup environment: we move quickly and wear many hats in a dynamic environment

All your information will be kept confidential according to EEO guidelines. 

Thought Industries does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at Thought Industries are based on merit, qualifications, and abilities.

The annual base salary for this role is $130,000 with commission earnings up to $130,000.

Thought Industries does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Employment decisions at Thought Industries are based on merit, qualifications, and abilities.