Manage strategic lender accounts using the Reggora platform, build trusted-advisor relationships, advise on appraisal workflows, monitor account health and adoption, conduct quarterly business reviews, and identify expansion opportunities. The role requires customer success or account management experience, data analysis skills, technical aptitude, strong communication, and the ability to manage multiple priorities independently. Residential appraisal knowledge is preferred.
About the Role
Reggora is looking for a Strategic Account Manager to partner with our key customers and make sure they get maximum value from the Reggora platform. You'll build trusted-advisor relationships with the lenders who run their appraisal operations on Reggora and deepen how the platform is integrated into their day-to-day workflows.
What You'll Do
- Know your accounts: develop real expertise in each customer's stakeholders, business model, and appraisal workflows.
- Advise on the platform: serve as a technical advisor on Reggora's capabilities and how to apply them.
- Bring the industry to the table: build mortgage and valuation knowledge to recommend best practices and drive adoption.
- Watch account health: monitor engagement and outcomes with data-driven methods, and act on what you see.
- Run the rhythm: conduct quarterly business reviews with strategic accounts.
- Grow the partnership: identify expansion opportunities within the existing customer base.
What We're Looking For
- Background as a customer success manager, account manager, or mortgage technology professional
- Data analysis skills, ideally from SaaS or startup environments
- Ability to work independently and manage multiple priorities
- Strong interpersonal skills and a knack for building rapport
- Technical acumen for complex systems
- Excellent written and verbal communication
- Residential appraisal knowledge preferred
Compensation & Benefits
- $115,000 – $165,000 per year
- Health, dental, and vision insurance
- Paid time off
- Fully remote (United States)
About Reggora
Reggora is a fintech company automating residential real estate valuation through enterprise software. We streamline appraisal workflows for 300+ mortgage lenders, and we're backed by the investors behind Twitter, Slack, and Wayfair.
Reggora Boston, Massachusetts, USA Office
We are a Remote First Company!
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