The Strategic Account Executive manages client relationships, retention, satisfaction, and contract renewals while collaborating with sales and IT for client issues and projects.
Requisition Number: 2363125
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Strategic Account Executive is responsible for client growth / retention and client satisfaction, renewal of existing contracts and up-selling of appropriate services to clients. The Strategic Account Executive manages ongoing client relationships and service delivery for an assigned book of business and serves as a client-centric, client-facing resource and lead point of contact. The Strategic Account Executive represents clients internally as an advocate and coordinates with other functional areas within the company to support the implementation of client benefits, complete projects and address service needs.
This individual may also work closely with sales on prospective clients and RFP responses. This individual will work with IT to translate technology issues the client may be experiencing related to apps or through system installations, migrations, enhancements.
Primary Responsibilities:
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Preferred Qualifications:
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Strategic Account Executive is responsible for client growth / retention and client satisfaction, renewal of existing contracts and up-selling of appropriate services to clients. The Strategic Account Executive manages ongoing client relationships and service delivery for an assigned book of business and serves as a client-centric, client-facing resource and lead point of contact. The Strategic Account Executive represents clients internally as an advocate and coordinates with other functional areas within the company to support the implementation of client benefits, complete projects and address service needs.
This individual may also work closely with sales on prospective clients and RFP responses. This individual will work with IT to translate technology issues the client may be experiencing related to apps or through system installations, migrations, enhancements.
Primary Responsibilities:
- Ensure the timely and successful delivery of OptumRx solutions according to customer needs and objectives
- Act as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts
- Management of book of business
- Serve as the lead point of contact for all client account management matters with majority involving app technology
- Secure renewal and upselling programs
- Implement and adhere to client contract / amendments
- Contract terms and negotiations
- Develop new business with existing clients and/or identify areas of improvement to meet yearly goals
- Assist with challenging client requests or issue escalations as needed
- Manage ongoing contract relationships and service delivery for assigned book
- Build relationships with clients (not individual members) and partners with a Optum Rx Account Manager for overall and day-to-day service delivery
- Represent client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 5+ years of client relationship management or account management experience
- 3+ years PBM Health plan client management
- Experience reading, interpreting and negotiating contract terms
- Client-facing presentation experience
- Proven experience developing written content for executive summaries
- Advanced understanding of the PBM/pharmacy industry
- PBM technical knowledge or technical acumen
- Driver's License and access to a reliable transportation
- Able to travel up to 25%
Preferred Qualifications:
- Experience managing national and/or strategic accounts
- Experience navigating through system enhancements or installations
- Experience working with RxClaim
- Experience interpreting financial data
- Experience working cross-functionally within a matrix environment
- Knowledge of applications software and ability to troubleshoot/escalate client escalated issues
- Understanding PBM technology applications and the upstream/downstream system process flow
- Proven ability to translate technical needs to IT partners internally
- Proven ability exhibit leadership through influencing without authority
- Proven business Acumen
- Proven solid oral and written communication
- Proven solid negotiation skills
- Proven comfortable with Ambiguity
- Proven ability to prioritize among competing tasks
- Proven ability to work in self-motivated environment with limited supervision
- Proven keen attention to detail and adherence to deadlines
- Able to work a M-F Central Time Schedule
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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