Sr. ServiceNow Presales Technical Lead

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Kyndryl Consult is the fastest-growing business within our organization, partnering with enterprises worldwide to modernize their mission-critical technology and accelerate digital transformation. Our consultants work at the forefront of innovation, helping clients across industries—from healthcare to financial services and manufacturing—turn ambitious technology strategies into real business outcomes. As an integral part of the Kyndryl Consultant Profession, you will collaborate with top architects, engineers, and industry leaders with dedicated investment in your career growth and continuous learning.

As a Senior ServiceNow Presales Technical Lead, you will serve as the chief technical authority and trusted advisor for our most strategic client pursuits. You will guide senior client stakeholders through complex transformation journeys, translating intricate business challenges into elegant, scalable ServiceNow architecture. By connecting business objectives directly to technical execution, you will shape enterprise roadmaps and showcase how modern platform solutions unlock operational excellence and sustainable growth.

You will operate primarily in a high-impact, pre-deal and presales environment, leading the technical solutioning phase from initial discovery through proposal development and transition to delivery. Working closely with executive stakeholders, sales leaders, and multidisciplinary delivery teams, you will craft customized architectural visions, lead compelling technical workshops, and ensure every proposed solution aligns with client timelines, budgets, and long-term modernization goals.

Technical Solutioning and Architecture

• Architect comprehensive, end-to-end ServiceNow solutions that align client business goals with robust, future-proof architectures.
• Conduct detailed technical needs assessments and translate complex functional and nonfunctional requirements into clear technical specifications.
• Develop precise use cases, process flows, and architectural blueprints using modern business analysis practices.
• Evaluate complementary and competitive technologies to recommend balanced, cost-effective platform configurations tailored to each client.

Client Advisory and Presales Leadership

• Serve as a trusted advisor to enterprise clients, helping executive leaders prioritize short-term and long-term modernization initiatives
• Lead strategic presales discussions, technical presentations, and interactive solution demonstrations for prospective and existing clients.
• Partner closely with business development teams to craft technical proposals, solution architectures, and roadmaps that win competitive pursuits.
• Guide clients through complex decision-making processes by articulating the tangible business value and return on investment of ServiceNow.

Cross-Functional Collaboration and Delivery Alignment

• Collaborate closely with ServiceNow architects, developers, and project managers to ensure a seamless transition from presales design to project delivery.
• Partner with alliance partners, software vendors, and technical subject matter experts to integrate specialized offerings into cohesive client solutions.
• Maintain alignment across delivery teams to safeguard client satisfaction, scope integrity, and budget adherence.

Platform Innovation and Strategic Growth

• Champion the adoption of modern ServiceNow capabilities, including AI-driven workflows, automation, and industry-specific modules.
• Share industry best practices and reusable architectural patterns across the Kyndryl Consultant Profession.
• Identify new expansion opportunities within existing client accounts to foster continuous digital transformation and platform maturity.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You are an accomplished ServiceNow architect and trusted presales leader who thrives on turning complex technical puzzles into impactful client victories. You possess deep platform expertise and the business acumen to communicate seamlessly with enterprise leaders. Equally as important, you bring a growth mindset, with an innate drive to continuously expand your skills and master emerging technologies like enterprise AI and automation. You are relentlessly customer-focused, dedicating your energy to delivering real, lasting value for mission-critical operations. Above all, you are open and borderless—collaborating naturally across disciplines, geographies, and cultures to build inclusive, high-performing teams.
Required Skills and Experience

• 15+ years of experience in ServiceNow architecture, development and deployment
• 10+ years pre-sales, or directly supporting business development
• 5+ years consulting with clients and becoming a Trusted Advisor
• Deep technical knowledge in ServiceNow Now Assit, ITSM, ITOM, CMDB, HAM/SAM, CSM, GRC/IRM, HRSD, PCM, FSO, HCLS-SM
• Actively leading client conversations in use of ServiceNow's newest offerings including AI Control Tower, MoveWorks/Employee Works, Armis, and Veza
• Working knowledge and experience in Healthcare/Life Sciences, Finance/Capital Markets, Oil & Gas, Manufacturing, and other industries
• Strong, demonstratable ability to influence, collaborate and build relationships with key stakeholders, vendors, and cross-functional teams
• ServiceNow Certified Master Architect (CMA) and ServiceNow Certified Technical Architect (CTA)

• Digital Workplace, Security, Cloud and Application Modernization
• Executive relationship building
• Overseeing ServiceNow delivery teams or responsible for client satisfaction
• Past experience in assisting stakeholders in quantifying risks and developing mitigation and remediation strategies

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

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