Sr. Program Coordinator: Supply Chain Training

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Sr. Program Coordinator

The University of Miami/UHealth department of Supply Chain has an exciting opportunity for a Full Time Sr. Program Coordinator to work hybrid in Miami, FL. The Senior Program Coordinator provides administrative support to faculty and acts as a liaison between faculty, students, and other Universities. This position assists in the development, monitoring, and reporting of departmental budgets.

CORE JOB FUNCTIONS

• Works closely with students to continuously evaluate their learning experience and improve quality and value of the program.
• Registers students for courses using University procedures and systems.
• Acts as an academic advisor for students in the program and as a career advisor for prospective and continuing students.
• Develops strategic partnerships with external entities and organizations.
• Creates monthly budget reports to ensure operations are within plan.
• Assists with database maintenance and enrollment management.
• Ensures administrative processes and associated forms for instructor services are completed in a timely manner.
• Responds to various instructor requests and telephone, email, and internet submissions for all programs.
• Prepares faculty payroll for the program.
• Plans and participates in open houses for the department.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

DEPARTMENT SPECIFIC JOB SUMMARY

The Training Coordinator - Supply Chain supports the enterprise Supply Chain training and customer service functions by coordinating the operational, administrative, and logistical activities required to plan, launch, and maintain training programs and respond to customer inquiries. This position serves as a central point of coordination for training logistics and customer support, working closely with trainers, subject matter experts, Supply Chain leaders, project teams, learners and University stakeholders to ensure training sessions and customer requests are organized, communicated, and addressed effectively. This position does not serve as a trainer or instructional facilitator; instead, it manages the details that enable trainers and subject matter experts to focus on content delivery. The role coordinates course schedules, meeting logistics, registration, attendance tracking, learner communications, training materials, learning management system support, customer inquiries, and reporting. The Training Coordinator also maintains accurate training and customer service records, tracks inquiries and requests, and supports continuous improvement of training administration, customer communications, and support processes across Supply Chain training initiatives.

DEPARTMENT SPECIFIC JOB FUNCTIONS

• Coordinates logistics for Supply Chain training programs, including instructor-led, virtual, hybrid, and e-learning activities across the enterprise through a proactive, outcome-oriented approach.
• Develops and maintains training calendars, session schedules, registration deadlines, participant rosters, and related training documentation.
• Coordinates room reservations, virtual meeting links, audiovisual support, technology needs, training supplies, printed materials, and other session requirements. Ensures onsite training locations are appropriately equipped prior to scheduling and prior to an event.
• Manages course registration, learner enrollment, session invitations, reminders, attendance tracking, completion tracking, and post-session follow-up communications.
• Coordinates day-of logistics including management of any unexpected logistical issue either onsite or virtually.
• Maintains training records, reports, dashboards, and other tools used to monitor training participation, completions, and outstanding training requirements.
• Provides learning management system support by assisting with course setup, learner assignments, course publishing, completion tracking, and report generation.
• Partners with trainers, subject matter experts, business process owners, operational leaders, and project stakeholders to confirm training audiences, schedules, materials, and logistical needs.
• Responds to learner questions related to training schedules, registration, course access, attendance records, materials, and training logistics.
• Supports the development and maintenance of training administration processes, templates, trackers, and standard operating procedures to improve consistency and efficiency.
• Develops and maintains a comprehensive view of timelines, milestones, and dependencies to support coordination and delivery of training programs. Identifies and fills resource gaps before they affect training delivery or outcomes.
• Coordinates evaluation distribution, collection, and summary reporting as needed to support program assessment and continuous improvement.
• Coordinates centralized Supply Chain customer support by responding to inquiries, triaging requests, resolving routine issues, and escalating more complex matters as appropriate.
• Tracks and monitors customer inquiries and service requests, identify recurring questions or issues, and coordinate with appropriate Supply Chain teams to support timely resolution and improvements to customer communications and resources.
• Maintains confidentiality and safeguards University information, data, and assets in accordance with University and departmental policies and procedures.
• Adheres to University and unit-level policies and procedures and performs other duties or responsibilities as necessary.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• High School Diploma or equivalent/relevant experience, certification or license
• Bachelor's degree in relevant field preferred
• Minimum 3 years of relevant experience required

Knowledge, Skills and Abilities:

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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