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Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Provides remote technical customer support for Dealertrack DMS Fixed Ops products through phone, email, and other channels. Troubleshoots product and system issues, answers usage questions, documents cases in CRM systems, meets support service-level goals, manages multiple tickets, follows up with customers, and coordinates with internal teams. Requires flexible scheduling, including weekends and overtime, and the ability to work independently while maintaining strong communication and problem-solving skills.
Top Skills:
Crm Ticketing SystemsDealertrack DmsGenesys PurecloudSalesforce
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Partners with HR, Legal, Risk, and business leaders to administer compliant absence, leave, accommodation, and workers’ compensation programs across the U.S. and Canada. Handles complex cases, interprets FMLA, ADA, PWFA, and related regulations, supports escalations, delivers training and guidance, analyzes trends and metrics, maintains dashboards and knowledge content, and contributes to process improvements, reporting, governance, and system implementations.
Top Skills:
ExcelMS OfficePowerPointServicenowWord
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Monitors and audits absence, accommodation, and workers’ compensation cases for accuracy, compliance, and consistency. Analyzes quality trends, identifies risks and root causes, provides feedback, supports corrective actions, and develops reports and dashboards. The role partners with HR, training, and business leaders on process improvements, system enhancements, quality standards, and change management while safeguarding confidential employee information.
Top Skills:
AbsencetrackerAlteryxCase Management SystemsExcelHrisKronosMS OfficePower AutomatePower BIPowerPointService StationUkgWordWorkday
Lead product strategy and roadmap for DMS data and reporting. Define requirements, prioritize features, collaborate with stakeholders and engineering, and drive data quality, analytics, and reporting deliverables to meet business KPIs.
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Compensation:
Compensation includes a base salary in the range of $0.00 - $0.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
EOE, including disability/vets
Compensation:
Compensation includes a base salary in the range of $0.00 - $0.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
EOE, including disability/vets
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
