Sr. Outbound Sales Development Representative

At Syncro, our Vision is a world where all businesses thrive on enterprise-grade digital platforms - empowering them to compete, innovate and grow without limits.  We're on the lookout for collaborative individuals with diverse perspectives willing to  bring their authentic selves to a culture that prioritizes the employee and customer experiences. As a remote-first software company, we are relentlessly focused on living our core values. Please take a moment to reflect on whether you resonate with our company's core values and culture. If you believe you're ready to embark on a journey of delivering incredible customer experiences as a part of the Syncro team, then dive into the job details below!

Core Values: At Syncro we believe that companies with a strong, collaborative and inclusive culture perform better and provide a great working environment.  

• Be Customer Obsessed: Prioritize our customer’s success and drive value for them
• Innovate with Agility: Adapt, experiment and take risks
• Deliver Results: Operate with urgency, focus and accountability
• Collaborate Openly: Inclusivity of people, ideas and information
• Operate with Integrity: Do the right thing through transparency and fairness
• Celebrates the Wins: Illuminate accomplishments and recognize one another

Benefits Quick Overview:

• Pay Range: $64,000 - $77,000 + Variable Compensation
• Remote first: We are the PIONEERS of “work from home” - remote work is all we have ever done and we do it well!  Our team members are all over the globe working from home and striking an awesome balance in their lives.
• Equity Appreciation Program: Syncro offers an equity program that everyone participates in
• Unlimited PTO: With a 2 week annual minimum, Syncro wants you to take time when you need it.
• 401k Plan: A hassle free plan with a 2.5% company match of your annual salary.
• Health Insurance: Syncro covers 95% of the monthly premiums for you and your dependents. Plus our plans have extremely low deductibles and out of pocket costs that don't sacrifice great coverage for you or your family anywhere in the US.
• Parental Leave: Up to 6 weeks paid parental leave so you can focus on the new addition to your family

And more!: Ask us about our other benefits like Pet Insurance, Flexible Spending Accounts, 100% employer paid Short Term Disability, and Ultra-Remote Work.

About Syncro

Syncro is a unified and secure IT management platform that enables IT teams to manage tickets, devices, billing, and automation in a single pane of glass. We’ve been MSP-first and are now investing heavily in serving IT departments at growing mid-market companies.

We are hiring a Senior Outbound SDR focused on IT departments to drive high quality pipeline for our sales team. This is a player coach role, with roughly 70% individual contribution and 30% coaching. You will own outbound execution while guiding another SDR on daily activity, training, and performance tracking.

The Opportunity:

You’ll be responsible for generating qualified meetings that turn into pipeline and revenue with small and mid-sized businesses. As a Senior Outbound SDR, you will research target accounts, identify the right IT personas and buying groups, and execute multi channel outreach to secure high quality conversations.

You will partner closely with AEs, Marketing, and Sales Leadership, engaging prospects through outbound, signal based plays, and account based motions.

What You’ll Do:

Prospect into target accounts

• Identify and break into priority accounts with a structured, account based approach.
• Use tools like ZoomInfo to quickly research companies, buying groups, and key stakeholders.
• Multi thread into accounts to reach the right people at the right moment in their buying journey

Run multi-channel outbound

• Execute outbound across email, phone, and LinkedIn through Outreach sequences, with messaging already built so you can focus on high quality, human conversations.
• Set and monitor alerts in ZoomInfo for buying triggers and intent signals.
• Book qualified meetings and demos that translate into pipeline and revenue.

Qualify opportunities

• Apply ANT, Authority, Need, Timing, qualification across target accounts.
• Capture clear notes, next steps, and buying context in Salesforce so AEs can run effective follow up calls.

Collaborate and iterate

• Partner with AEs to prioritize accounts and refine messaging based on real world feedback.
• Coach another SDR on daily activity, skill development, and performance tracking.
• Provide Marketing with feedback on campaigns, content, and messaging that resonates with IT buyers.
• Track and report on activity, meetings booked, and pipeline generated.

Must have skills:

• 3–4 years of SDR/BDR experience in B2B SaaS, ideally selling to technical or IT buyers.
• Proven success in outbound prospecting: cold calls, emails, and social selling.
• Comfortable working from a target account list and hitting activity + SQL goals.
• Strong written and verbal communication; you can be concise, clear, and punchy in prospect engagements.
• Curious about technology and how IT teams work; you’re comfortable talking about tools and workflows.
• Coachable, competitive, and willing to test new approaches and iterate quickly.

Nice To have skills:

• Experience prospecting into IT teams or related personas (IT Ops, Help Desk, SysAdmin, etc.).
• Familiarity with sales tools like ZoomInfo, Chorus, Salesforce, Outreach, LinkedIn
• Experience in a similar mid-market / commercial segment (200–1,500 employee companies).

Why This Role is Exciting

• You’ll be part of a new, high-visibility Internal IT motion with a lot of upside.
• Direct line of sight from your work to pipeline, revenue, and GTM strategy.
• Tight partnership with a unified GTM team across marketing and sales, clear opportunity to grow into AE over time.

Interview Process: At Syncro we believe in transparency and providing candidates with as much information as possible so you can make an informed decision during your job search. Below are the steps of the interview process you can expect:

• Initial Zoom call with HR
• Sales Interview
• Team Interview
• Executive Interview

We value the opportunity to meet our potential team members face-to-face; therefore, a live, in-person interview is a required final step before an offer is extended. Please note that this will include travel at Syncro's expense to do so.  To ensure the integrity of our team, all successful candidates will also undergo a thorough background and identity screening during the onboarding process.

AI Usage Policy for Interviews:

We encourage candidates to use AI tools to help prepare for interviews, whether that means practicing responses, researching our company, or refining your resume. That said, during live interviews, we expect all answers and interactions to come directly from you without real-time help from AI or other tools. We are not looking for perfect answers. We are looking for honest insights, real experiences, and genuine communication so we can fairly and accurately get to know you.

Company Details: If you’re curious about learning more about Syncro, read on and visit the links below.

Syncro is a B2B SaaS company with a highly collaborative and creative team serving the Managed Services Provider (MSP) industry. Picture an MSP as a company’s outsourced IT department - our platform empowers them with the tools and automation they need to run their businesses and supercharge their client services.  Our goal is to empower our customers (we call them partners) to thrive through operational excellence. We're all about making it happen together!

To see more about our product, and what it’s like to work here at Syncro, check us out online:

• Website: www.syncromsp.com
• Glassdoor: https://www.glassdoor.com/Overview/Working-at-Syncro-EI_IE4650167.11,17.htm
• LinkedIn: https://www.linkedin.com/company/syncromsp/mycompany/
• Life at Syncro Instagram: https://www.instagram.com/lifeatsyncro/