Sr. Manager, Cyber Operations | Remote, USA

The Sr. Manager, Cyber Operations will actively establish, maintain and strengthen internal and external relationships. With the guidance of leadership, you will identify potential business opportunities for Optiv. You will actively contribute to improving operational efficiency on projects and internal initiatives. In line with our commitment to quality, you will consistently drive projects to completion and confirm that work is of high quality. As a technical management role, the ideal candidate possesses deep security knowledge/expertise, previous experience as a security practitioner, systems management and administration experience, proven service management skills, and the ability to attract and retain talent in a challenging market. The position is closely involved in helping to mentor, develop and evaluate employee performance as well as helping with the development and continuous improvement of the Security Operations services to our clients. The Sr. Manager, Cyber Operations will work with Program Managers and across the Technical Communities and all lines of business to drive and lead the delivery teams in large solutions that leverage resources from your organization. In line with Optiv’s commitment to quality, you will confirm that work is of the highest quality as per Optiv’s quality standards, by reviewing the work provided by team members on assigned projects.

How you'll make an impact:

• Build strategic relationships with Optiv customers by supporting key customer-facing activities including on-going face to face relationship building and customer satisfaction-related efforts 

• Act as a delivery and services senior leader 

• Work with delivery teams and the client to create plans for accomplishing engagement objectives and a strategy that complies with professional standards and addresses the risks inherent in the engagement 

• Provide constructive on-the-job feedback and coaching to team members 

• Deliver effective services based on a thorough understanding of complex cyber security architectures and technology and ability to effectively apply it to client situations and environments 

• Use extensive knowledge of the client's business and industry to identify technological developments and evaluate impacts on the client's business 

• Perform project management and team leadership, inspire teamwork and responsibility with engagement team members, and use current technology and tools to enhance the effectiveness of deliverables and services 

• Understand Optiv and its service lines and actively assess what Optiv can deliver to serve clients 

• Create innovative insights for clients, adapts methods & practices to fit operational team needs & contributes to thought leadership documents 

• Understand the business requirements clearly and plan for effective utilization of resources, managing the change requests and risk planning, etc 

• Enhance service delivery through frequent interaction with the end user and business sponsors 

• Understand the process gaps and propose preventive / corrective action where appropriate 

What we're looking for:

• Bachelor's degree and approximately 6-8 years of related work experience; or a graduate degree and approximately 4-6 years of related work experience with a degree in Computer Science, Information Systems, Engineering, or related major. 

• Knowledge of general security concepts and methods such as vulnerability assessments, data classification, privacy assessments, incident response, security policy creation, enterprise security strategies, architectures and governance. 

• Broad knowledge of technology trends, relevance to clients’ businesses and market impacts 

• Superb business acumen, project management expertise and understanding of the Services organization as a whole 

• Demonstrated ability to create comprehensive assessment reports 

• Must be able to work well with customers and self-manage through difficult situations, focus on client satisfaction. 

• Ability to convey complex technical security concepts to technical and non-technical audiences including executives 

• Ability to work both independently as well as on teams 

• Ability to lead and mentor others; willingness to collaborate and share knowledge with team members. 

• Willingness to travel to meet client needs 

• Valid driver's license in the US 

• The successful candidate must hold or be willing to pursue related professional certifications such as the CISSP, CISM, and/or CISA. 

What you can expect from Optiv

• A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
• Work/life balance
• Professional training resources
• Creative problem-solving and the ability to tackle unique, complex projects
• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
• The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement

Optiv is an equal opportunity employer (EEO). All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law.

Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv’s selection and recruitment activities.  For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.