Sr Manager, Client Experience

At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare.

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. 

As our Senior Manager of Client Experience, you will serve as a trusted advisor and reliable advocate for clients, overseeing the client experience throughout the full revenue cycle, ensuring optimal financial outcomes, client satisfaction, and long-term retention. As an industry expert, this role serves as the primary liaison between the organization and its clients, driving strategic initiatives to enhance revenue performance, streamline operations, and ensure compliance with industry regulations.

Every day you will collaborate cross-functionally with internal teams—such as billing, coding, operations, and technology—to align solutions with client goals. The Senior Manager will offer strategic guidance, support clients in maximizing revenue collection, reducing costs, and improving the overall financial health and performance of the account. 

To thrive in the role, you will be a strategic thinker with strong leadership skills, a client-focused mindset, and deep knowledge of revenue cycle management industry and processes, including patient access, billing, coding, collections, and compliance.

Here’s what you will expect:

Client Relationship Management

• Develop and maintain strong relationships with key stakeholders across client organizations to deliver exceptional client experience. 

• Serve as the primary point of contact, ensuring client satisfaction and retention.

• Works cross-functionally to ensure operational excellence and accountability driving client satisfaction related to revenue cycle management.
• Ensures mutual understanding of client key performance indicator goals, objectives and action plans related to client’s business strategy and financial health 

• Address client concerns promptly and works proactively to prevent potential issues. 

• Provide ongoing consultation and support to our clients through written and verbal communication and presentations including to C-suite 

• Reporting and advanced analytics on several KPIs and data points to ensure client satisfaction and support are at or above target 

Required Skills: 

• Bachelor's degree in healthcare administration, business, or related field (Master’s preferred). 

• 7+ years of experience in client success services, revenue cycle management, healthcare operations, or consulting with healthcare clients 

• Physician billing experience in specialty groups preferred; radiology, surgical, primary care, and/or others. 

• Strong knowledge of RCM processes, including billing, coding, claims management 

• Excellent written and oral communication skills  

• Advanced computer skills including knowledge of patient accounting systems, analytic tools, and Microsoft Office Suite. 

• Strong track record in managing multiple clients and priorities effectively. 

• Proven ability to lead executive level presentations including preparing slide decks and presenting on KPIs 

• Advanced data analysis skills and Excel experience creating pivot tables, workbooks, formula calculations 

• Familiarity with healthcare compliance regulations such as HIPAA, CMS guidelines, and payer requirements. 

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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