The Senior IT Support Engineer will manage IT systems, provide onsite and remote support, lead automation processes, and ensure systems security and compliance.
Role Title: Sr. IT Support Engineer
LOCATION: We are focused on identifying local candidates who can work a hybrid office-based position (Tuesday, Wednesday, and Thursday) in the team’s Boston, Massachusetts location. This role is not eligible for remote work or relocation.
About the Role
As a Senior IT Support Engineer, you will play a leadership role in selecting, installing, configuring, and maintaining core IT systems that drive our business operations. You will provide both in-person onsite (Boston, MA office 3 days per week) and remote support to employees, ensuring seamless technology experiences across all locations.
This position reports directly to the Director of IT and collaborates closely with cross-functional teams to deliver innovative solutions and exceptional service.
Team Dynamic
Our IT team fosters a collaborative, supportive environment where knowledge sharing and teamwork are valued. We work together to empower the entire organization’s success.
Position Duties and Responsibilities
#LI-Hybrid
LOCATION: We are focused on identifying local candidates who can work a hybrid office-based position (Tuesday, Wednesday, and Thursday) in the team’s Boston, Massachusetts location. This role is not eligible for remote work or relocation.
About the Role
As a Senior IT Support Engineer, you will play a leadership role in selecting, installing, configuring, and maintaining core IT systems that drive our business operations. You will provide both in-person onsite (Boston, MA office 3 days per week) and remote support to employees, ensuring seamless technology experiences across all locations.
This position reports directly to the Director of IT and collaborates closely with cross-functional teams to deliver innovative solutions and exceptional service.
Team Dynamic
Our IT team fosters a collaborative, supportive environment where knowledge sharing and teamwork are valued. We work together to empower the entire organization’s success.
Position Duties and Responsibilities
- Architect, implement and administer on-premises and cloud servers, applications, and network infrastructure.
- Automate onboarding and offboarding processes using Powershell scripting, Bettercloud and other industry-standard tools.
- Champion the adoption of cloud technologies to deliver scalable, secure solutions.
- Provide prompt, professional IT support to local and remote employees.
- Manage back-office systems (servers, storage, networking) critical to business operations.
- Oversee SaaS applications (O365, Google Workspace, Entra, Okta, Slack, Zoom, etc.).
- Develop and maintain documentation for IT operations and user education.
- Procure hardware and maintain inventories.
- Build strong relationships with internal stakeholders, acting as a trusted technical advisor.
- Independently resolve technical issues, perform root cause analysis, and implement preventive measures.
- Lead audit evidence collection, ongoing compliance activities and incident response.
- Communicate effectively with all levels of the organization.
- Ability to work 3 days per week (Tuesday, Wednesday, and Thursday) in the team's Boston, MA (Financial District) office.
- Proven experience administering large-scale O365 and Google Workspace deployments.
- Strong experience managing and monitoring servers and endpoints via Jamf, Intune, ConnectWise.
- Experience leading teams through Agile processes
- Experience with industry standard security solutions.
- Strong background in supporting Windows, Mac and Linux users.
- Expertise managing Cisco Meraki, Entra ID, Azure, Microsoft 365, Active Directory, Okta.
- Prior experience in a mid-sized enterprise IT team (500+ employees).
- Exceptional customer service and communication skills.
- Ability to participate in on-call rotation and occasional travel.
- Bachelor’s degree in Information Technology or related field.
#LI-Hybrid
Top Skills
Active Directory
Azure
Cisco Meraki
Connectwise
Entra Id
Google Workspace
Intune
JAMF
Microsoft 365
O365
Okta
Powershell
Validity Inc. Boston, Massachusetts, USA Office
100 Summer St, Suite 2900, Boston, MA, United States, 02110
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