Sr. Enterprise Applications Engineer

Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.
Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer.
This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.

Reporting to the Director, Infrastructure Services, the Sr. Enterprise Applications Engineer is responsible for keeping the desktop software, systems, and server software associated with the desktop software, and business solutions of the firm operational. The Sr. Enterprise Applications Engineer is expected to perform all responsibilities with a commitment to providing superior service to the firm’s attorneys, advisors and staff, while maintaining an atmosphere of teamwork and continuous improvement.  Above all, the Sr. Enterprise Applications Engineer must fulfill the needs of the firm in a manner which is consistent with the Firm’s Core Values.
What You'll Do:
• Responsible for regression testing methods, scripts, operational tracking and issue resolution of the mission critical applications deployed in the firm.
• Design, implementation, integration, deployment and support of new Commercial Off The Shelf (COTS) desktop  and server business facing applications.
• Ensure successful testing, implementation and transition to a production / steady state operating environment.
• Serve as technical analyst with the ability to plan and manage the full life-cycle of a complex, multi-phase server application integration and implementation project, with multiple resources and across multiple departments.
• Prepare detailed engineering specifications and documentation as necessary.
• Communicate status and key business information effectively to both management and internal customers
• Serve as 3rd level of escalation help desk support for department software service catalog assigned.
• Act as the System Engineer for business facing desktop  and server based firm applications.  This includes hand off responsibilities to Desktop Engineers.
• Maintain and execute industry best practices, by using a structured Software Development Life Cycle methodology including design, development, testing and deploying software on server applications
Who You Are:
• Bachelors in Computer Science or relevant business experience.
• Experience with iManage or similar Document Management System a plus
• Experience with Intapp product suite a plus.
• Demonstrated technical knowledge and expertise in the following:
• Competent in current Microsoft operating systems
• Windows Configuration, Analysis and Engineering
• Network Connectivity and Analysis
• Software Configuration, Analysis and Implementation
• Competent in current Microsoft Office desktop environment
• Administration, Architecture, Suite Dependencies
• Features and Operational Support
• Competent in Document Management application methods
• Third Party integrations
• Competent in SQL Database environments
• Basic understanding of SQL Syntax, SQL Queries
• Basic understanding of Database Structure
• Legal COTS Applications
• Formulate and define scope and objectives for the application / project delivery based on business need
• Proven ability to handle multiple priorities and adjust to changing priorities in a professional manner
• Strong service orientation and an ability to establish and maintain effective working relationships with peers, management, system users and other departmental business partners

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Benefits and More

At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including:

• Health, dental, and vision insurance

• Life and disability insurance

• Retirement & Savings Plan

• Emergency back-up child and adult care

• Paid vacation, sick time off, and holidays

• Professional development and career advancement opportunities

• Employee recognition and reward programs

• Employee wellness and assistance programs

• Employee discounts and perks