Sr. Engineer, Business Systems

About Lovesac

We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort™. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered right-to-your-door-able, allowing our customers to live the life they want to live.

Our Designed for Life mission started with Sacs, a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable, cloud-like comfort. From there, we expanded the possibility for sustainable furniture with Sactionals, a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown a lot since our Sacs days, but our goal will always remain the same – to create truly adaptable, comfortable furniture that can be with you for life.

About our Culture

At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry but also make a meaningful impact on the world. Above all else, we’re driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work. It’s about success, of course, but it’s also about making a positive impact on everyone our business touches. 

About the Role

As our Sr. Engineer, Business Systems, you will serve as the technical owner and subject matter expert for Lovesac's NetSuite ecosystem and related business-critical applications. You will be responsible for understanding how systems operate across existing and future integrations, designing scalable solutions, optimizing business processes, and ensuring the stability, security, and performance of the platform.

This role combines deep technical expertise with strong business process knowledge, partnering closely with Finance, Accounting, Supply Chain, Procurement, Retail Operations, Customer Care, eCommerce, and Technology teams to deliver solutions that improve efficiency, automate manual processes, strengthen controls, and support enterprise growth.

The ideal candidate is equally comfortable troubleshooting production issues, leading complex enhancement initiatives, building custom solutions, driving user adoption, and influencing long-term platform strategy.

This position is remote and will report into Lovesac Corporate HUB based in Stamford, CT. 

Candidates must fully reside in the United States at all times during employment and should have the ability to travel as needed.

What You’ll Do

Platform Ownership & Optimization

• Serve as the primary technical owner and steward of the NetSuite platform.
• Maintain platform stability, scalability, security, performance, and supportability.
• Evaluate, test, and implement NetSuite releases, enhancements, and new platform capabilities.
• Establish governance standards, development best practices, and deployment processes.
• Manage platform lifecycle planning, technical debt, and continuous improvement initiatives.
• Drive user adoption and champion NetSuite capabilities across the organization.

Solution Design & Development

• Design, develop, configure, and support NetSuite customizations utilizing SuiteScript, SuiteFlow, SuiteBuilder, SuiteAnalytics, SuiteQL, saved searches, dashboards, workflows, forms, reports, and integrations.
• Plan, review, and revise system configurations to meet evolving business needs.
• Develop scalable solutions that automate business processes, improve data accuracy, and support future growth.
• Translate business requirements into durable technical solutions aligned with enterprise architecture standards.

Enterprise Systems & Integrations

• Support existing and future integrations between NetSuite and enterprise applications.
• Partner with internal developers, external consultants, system integrators, and Professional Services organizations on complex projects and enhancements.
• Collaborate with teams supporting platforms such as Salesforce, Boomi, Celigo, Manhattan, Avalara, Concur, banking platforms, and other enterprise applications.
• Troubleshoot complex integration failures and ensure data integrity across connected systems.
• Participate in enterprise architecture discussions and recommend innovative system improvements.

Business Partnership & Operational Support

• Partner cross-functionally with Finance, Accounting, Retail Operations, Supply Chain, Procurement, Customer Care, and Technology teams.
• Provide advanced support and troubleshooting for NetSuite, data integrity issues, and  point-of-sale solutions.
• Manage incidents, conduct root cause analysis, and implement corrective actions.
• Maintain documentation, testing plans, support procedures, and operational runbooks.
• Lead User Acceptance Testing (UAT) efforts and coordinate deployment activities.

Governance, Compliance & Continuous Improvement

• Ensure compliance with SOX controls, audit requirements, security standards, and governance policies.
• Support user access reviews, segregation of duties, and role-based access controls.
• Follow best practices for testing, development, deployment, implementation, and change management.
• Identify opportunities to reduce risk, automate manual processes, improve controls, and drive operational efficiency.
• Support enterprise transformation initiatives and ERP enhancement programs.

Leadership & Collaboration

• Serve as the technical lead for NetSuite-related projects and initiatives.
• Influence platform strategy and architectural decision-making.
• Mentor team members, consultants, and business partners on NetSuite best practices.
• Act as a trusted advisor to stakeholders and communicate progress, risks, and recommendations effectively.
• Consistently meet or exceed project goals, KPIs, and business objectives.

Who you Are:

Core Values: Top Ambition, We All Win Together, Conscious Operations, Do Less and Do Best, Love Matters

Table-Stake Values: Willing to Sweep Floors, Grit, Positive, Self-Aware, Self-Starting, Insatiable Learners, Transparency, Customer-Centric

Core Competencies: Builds Customer Centricity, Drives Remark-able Results, Collaborates Effectively, Makes Good Decisions, Demonstrates Self-Awareness        

Requirements

• Bachelor's degree in Computer Science, Information Systems, Business, Engineering, or related field.
• 5+ years of ERP systems engineering, administration, development, or business systems experience.
• 3+ years of hands-on NetSuite administration and technical development experience.
• Expert proficiency level for NetSuite.
• Experience designing, configuring, and supporting NetSuite customizations, workflows, saved searches, dashboards, forms, and reporting solutions.
• Strong understanding of ERP business processes, including financials, procurement, inventory management, order management, and reporting.
• Experience supporting enterprise integrations and cross-platform business systems.
• Working knowledge of SuiteScript, SQL, JavaScript, APIs (REST/SOAP), and Excel formulas.
• iPaas platform intermediate proficiency level (Boomi/Celigo/Mulesoft/etc.)
• Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
• Strong analytical, troubleshooting, problem-solving, and decision-making skills.
• Excellent verbal, written, and interpersonal communication skills.
• Exemplify each of our Lovesac values, at all times, be results driven and utilize knowledge to meet or exceed key performance indicators (KPIs), goals and deadlines.
• Must be able to travel using various forms of transportation, as required by the Company in its sole discretion, for mandatory meetings and conferences held either at our offices or offsite (i.e. quarterly team connection weeks, companywide meetings and events, vendor visits).
• Must comply with all policies and procedures outlined in the Lovesac Employee Handbook and work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times.

Preferred

• NetSuite Administrator, Developer, ERP Consultant, or related certifications.
• Experience in retail, eCommerce, omnichannel, or consumer products environments.
• Experience with Boomi, Celigo, Salesforce, Manhattan, Avalara, Power BI, Microsoft Fabric, or similar enterprise platforms.
• Experience supporting SOX-regulated or public company environments.
• Experience leading ERP implementations, upgrades, or enterprise transformation initiatives.

Full Time Benefits*

• Financial Benefits: Annual Bonus Program, Inaugural Grant Equity Award, 401K Matching Contribution, Financial Wellness Tools.
• Health and Wellness Benefits: Medical, Dental, Vision, Health Savings and Flexible Spending Accounts, Paid Parental Leave, Life/AD&D, Short Term and Long-Term Disability, Critical Illness and Accident Insurance, Employee Assistance Program.
• Paid Time Off: Up to 160 hours of paid time off within our fiscal calendar year, prorated from date of hire, 8 paid company recognized holidays.
• Pet Insurance and generous Associate Discounts.

*Eligibility and terms for all benefits listed are as outlined in Lovesac’s policy and plan documents.

Associate pay will vary based on factors such as qualifications, experience, skill level and competencies.

Lovesac is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, national origin, ethnicity, religion, sex, sexual orientation, gender (including gender-related identity, gender nonconformity, or status as a transgender or transsexual individual), pregnancy, age, national origin, marital status, physical or mental disability, military status, genetic information or any other characteristic protected by applicable law. 

Non-New York City Applicants Only: To the extent permitted by law, conditional offers of employment will be contingent upon successful completion of a background check, including but not limited to education verification, employment history verification, reference checks, criminal history and motor vehicle history (if vehicle required). All qualified applicants with criminal histories will be considered in accordance with applicable local, state, and federal law.

Lovesac participates in E-Verify as required by law. Immigration sponsorship is not available for this role.

Lovesac is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates and employees with disabilities, protected medical conditions, and religious beliefs. If you need an accommodation during the application or interview process, please reach out to us at: [email protected].