Sr. Director, Sales Operations & Commercial Finance

Work Schedule

Environmental Conditions

Job Description

How you’ll make an impact

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work that supports a powerful mission. With revenues of $40 billion and a track record of stability and consistent growth, we’re uniquely able to give our people the resources and opportunities to make significant contributions to the world.

The Senior Finance Director, Customer and Commercial Excellence is a strategic finance role driving profitable growth of commercial teams delivering +$20B in revenue. Responsible for driving financial insights, enterprise-wide offerings, and business alignment to deliver on commercial programs. 

This role will report to the Vice President, Finance and matrix into the President, Customer and Commercial Excellence.   

What will you do?

As the Senior Director, Sales Operations and Commercial Finance, you will operate as a senior commercial finance leader at enterprise scale, partnering directly with the President of Customer & Commercial Excellence (C&CE) to shape and execute strategies that drive multi-billion-dollar revenue growth across a global customer base.

This is a highly visible role where you will influence pricing, customer strategy, large-scale deal structures, and go-to-market investments, while leading a team and collaborating across a complex, matrixed Fortune 200 environment.

Enterprise Commercial Finance Leadership

• Serve as the lead finance partner to the President of C&CE and executive leadership, driving financial strategy for a global commercial organization.
• Provide oversight across Corporate Accounts, Customer Experience, Customer Marketing, and Global Financial Services, ensuring alignment of commercial initiatives with enterprise financial objectives.
• Lead end-to-end financial planning processes (AOP, forecasts, QBRs), delivering clear visibility into revenue growth, margin expansion, and investment ROI.
• Establish and scale enterprise-level commercial KPIs and performance frameworks to drive accountability and decision-making.

Strategic Customer & Revenue Ownership

• Own and influence account-level P&Ls for large, global strategic customers, partnering with executive sponsors and commercial leaders to expand share of wallet and long-term customer value.
• Act as a key voice in executive forums, translating financial data into actionable commercial strategies that drive growth at scale.
• Lead the development of advanced customer analytics and executive dashboards, delivering predictive insights that inform sales, marketing, and customer engagement strategies.

Complex Deal Structuring & Commercial Strategy

• Lead financial strategy and modeling for large, complex, enterprise-level deals and agreements, including global MSAs, strategic partnerships, and multi-year contracts.
• Design and oversee incentive structures and pricing strategies that align sales behavior with enterprise growth and profitability goals.
• Partner with Financial Services to leverage the balance sheet as a strategic growth lever, structuring customer financing solutions while managing risk and cash flow at scale.

Data, Analytics & Digital Commercial Insights

• Define and execute a scalable commercial analytics strategy, delivering enterprise-wide visibility into revenue, bookings, pricing, and customer profitability.
• Partner with IT and global finance teams to build and enhance digital reporting ecosystems (e.g., Power BI) that support real-time, data-driven decision-making.
• Establish best-in-class customer KPIs and reporting frameworks that measure and accelerate value creation across the organization.

Leadership in a Global, Matrixed Organization

• Lead, develop, and scale a team of finance professionals, building commercial acumen and leadership capability within the function.
• Operate effectively across a highly matrixed, global organization, influencing stakeholders across regions, business units, and functions.
• Drive process excellence, governance, and transformation initiatives that improve forecasting accuracy, transparency, and operational performance.

How will you get here?

• Bachelor’s degree in finance, Accounting, or related field; MBA strongly preferred
• 10+ years of progressive finance experience, including senior commercial finance leadership within a Fortune 300 or similarly complex global organization
• Demonstrated experience partnering with enterprise sales, marketing, or customer organizations to drive large-scale revenue growth
• Proven success owning or influencing customer-level P&Ls, pricing strategy, and complex deal structuring
• Strong analytical and technical expertise (Excel, Power BI, Hyperion or similar enterprise systems)
• Executive presence with the ability to influence senior leadership and drive decisions in high-stakes environments
• Experience leading teams and navigating global, matrixed organizations with competing priorities
• High integrity, strong business judgment, and a results-driven leadership style

Location & Travel

This role can be based in Pittsburgh, PA; Waltham, MA; or Raleigh, NC, with up to 10% travel.

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards