Sr. Director of Fares Technology

Duties and responsibilities:

• The Senior Director of Fares Technology will lead the strategic planning and execution of the design, build, operation, and maintenance of the software, data, and infrastructure for the digital elements of the MBTA’s Fare Revenue department, including pass programs partnerships, reduced fares programs, and fares data repository of the MBTA. The Senior Director of Fares Technology sets the strategic and project roadmap for the software, data pipelines, infrastructure development of the Fares Technology Program.   


Fares Technology Leadership


• Work with key institutional partners to unlock new opportunities for mass transit growth.
• Develop and implement a long-range vision for MBTA fare programs to expand ridership and support for mass transit within the Greater Boston Area.
• Establish expertise and leads the MBTA’s fare programs through the multi-year deployment of MBTA’s multiple automated fare collection systems.
• Develop and lead the implementation of key fare technology systems through program roadmaps including scope, goals, budget, timeline, and deliverables.
• Prioritize critical path tasks and eliminate potential blockers in all project phases and develop solutions within project constraints to minimize disruptions.   
• Execute on projects, procurements, and vendor management as necessary.
• Present technical updates to internal and external stakeholders on the impact to customer experience, fare revenue and sustainable ridership.
• Leverage qualitative and quantitative research to inform MBTA fare policies, refine customer communications, outreach, marketing, and drive operational improvements to improve fare experience and collections.
• Direct the research of functional partners into customer pain points and strategic opportunities to guide technical improvements and new product offerings; ensure adherence to program standards, such as the user experience and development strategy. 
• Ensure clear and consistent documentation of strategic plans, program operations, and vendor responsibilities that support the MBTA’s fare programs.
• Collaborate with leadership and teams across technology innovation and fare revenue departments to align on program efficiencies, project design and implementation, and engineering standards.


Data & Software Engineering Management


• Define the strategy for the implementation of key technology systems that build internal capacity to modernize data assets and infrastructure, expand fare programs, and hold fare collection vendors accountable.
• Ensure fare program strategy includes:
• modernization of infrastructure
• data asset identification, 
• compliant management and governance process, 
• with a focus on business continuity for the MBTA and riders.
• Create the scaffolding of agile engineering discipline, including testing, code reviews, and documentation to facilitate delivery, for Fares Technology programs. ? 
• Coache staff in the agency’s vision of fares technology data and software engineering and resolve questions about the engineering discipline. 
• Lead development of data architecture and infrastructure in coordination with Engineering, IT and Fare Revenue teams.
• Leverage data to make fare policy recommendations, craft fare program strategy, to analyze vendor and channel performance and ensure vendor compliance. 
• Manage the implementation of automated reporting systems and dashboards that streamline fraud detection and vendor compliance workflows, reducing investigation time while improving accuracy of identification.


Push TID to be Better


• Be a committed, vocal, collaborative member of TID Leads and push for TID to do better in any/all dimensions of its work.  
• As a member of TID’s leadership team, this role is responsible for leading, practicing and upholding TID’s working agreements, which are essential to the department’s success.
• Perform all other duties and projects that may be assigned. 


• Additional responsibilities may include focus on one or more departments or locations.  See applicable addendum for department or location specific functions.   


Supervision


• Direct a team of fifteen (15) including Deputy Directors, Program Managers, Project Managers, System Administrators, Software Engineers, Data Engineers, and contractors.
• Indirect supervision of employees or contractors who work on products or projects in the program area. 

Minimum requirements and qualifications:

• Ten (10) years of software engineering experience in public sector or education environment. 
• Seven (7) years of supervisory, managerial, and/or program leadership experience.
• Demonstrated vendor management experience for multimillion-dollar contracts. 
• Experience with 2+ programming languages from the TIOBE top 20 (https://www.tiobe.com/tiobe-index/).
• Experience with APIs / microservices / Service-Oriented Architecture (SOA). 
• Effective organizational, analytical, confidentiality, multi-tasking and time management skills.
• Executive level communication skills. 


Substitutions Include


• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor's degree requirement.
• An associate degree from an accredited institution and additional three (3) years of directly related experience substitutes for the bachelor's degree requirement.
• A master's degree in a related subject may substitute for two (2) years of general experience.
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience

Preferred experience:

• Public sector or civic technology team leadership experience.
• Experience developing code as part of an open-source project.
• Experience with Infrastructure-as-Code (IaC).

Job conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively, independently, and as part of a diverse  workforce team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including a physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting their positions and throughout the duration of their program.


Disclaimers and Definitions:


• General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
• Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. Recruitment team does not have access to existing employee data / history.
• Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
• Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
• Work Eligibility: Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA, but a valid work authorization and U.S. Social Security Number are required prior to starting work. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
• Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
• Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
• On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
• Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
• ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or [email protected].
• Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.
• Intern / Co-Op / Fellow Benefits: Employees taking part in an internship, co-op, or fellowship at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on city from which the employee commutes to work, at no cost. However, no additional benefits are currently offered for interns, co-ops, or fellows.