Sr. Creative Operations Manager

Project Intake, Scoping & Planning

• Lead intake conversations with stakeholders to fully understand project objectives, constraints, and success criteria.

• Translate high-level requests into clearly defined project scopes, timelines, budgets, and deliverables.

• Identify risks, dependencies, and contingency plans at the outset of projects.

• Establish realistic timelines based on project type, complexity, and team capacity.

Execution & Workflow Management

• Build and manage detailed project plans using Asana or similar project management tools.

• Coordinate across creative, marketing, product, and external partner teams to ensure alignment.

• Proactively advance projects by anticipating blockers and resolving issues before escalation.

• Monitor progress, manage scope changes, and ensure projects are delivered on time and in accordance with project requirements.

Cross-Functional Communication

• Serve as the primary point of contact between stakeholders and the Brand & Creative team.

• Facilitate clear and consistent communication throughout all phases of a project.

• Lead status meetings, provide regular updates, and maintain transparency regarding risks, timelines, and project health.

• Confidently manage stakeholder expectations and address misalignment related to scope, timelines, or resources.

Creative Production Management

• Partner closely with creative leadership to align production requirements across multiple channels, including:

  • Print

  • Digital design

  • Experiential and event activations

  • Web (UX/UI)

  • Video and motion content

  • Social media content

• Apply knowledge of production processes, service-level expectations, timelines, and best practices.

• Ensure appropriate lead times and resource allocation models are incorporated into project plans.

Operations & Process Optimization

• Continuously improve workflows, project templates, and tools to enhance team efficiency.

• Maintain documentation for processes, timelines, project standards, and operational best practices.

• Implement scalable systems and processes that support increasing creative demand and organizational growth.

Success in This Role

• Projects are accurately scoped, launched efficiently, and delivered on time.

• Creative teams are protected from ambiguity and unnecessary rework.

• Stakeholders remain informed, confident, and well-supported throughout project lifecycles.

• Risks are identified early and mitigated effectively.

• Processes are continuously improved to support scalability and operational excellence.

Communication & Stakeholder Management

• Exceptional written and verbal communication skills.

• Ability to proactively engage stakeholders to gather complete and accurate project requirements.

• Ability to ask thoughtful, challenging questions and drive alignment early in the planning process.

• Skilled at building trust and maintaining productive stakeholder relationships.

Project & Operations Management

• Strong project management capabilities with experience balancing timelines, quality standards, and resource constraints.

• Expertise in project planning, workflow management, and cross-functional coordination.

• Strong understanding of project management methodologies, including Agile, Waterfall, and hybrid approaches.

• Proficiency with project management platforms such as Asana and related workflow tools.

• Knowledge of automation, process improvement, tooling, and AI integrations that accelerate operational efficiency.

Strategic Thinking & Problem Solving

• Ability to anticipate risks, blockers, and dependencies before they impact project delivery.

• Strong analytical and organizational skills with the ability to manage multiple concurrent initiatives.

• Ability to develop contingency plans and adapt quickly to changing priorities.

• Demonstrated ownership, accountability, and independent decision-making.

Creative & Production Expertise

• Strong working knowledge of creative development and production workflows across:

  • Print and digital design

  • Experiential marketing and events

  • Web projects (UX/UI)

  • Video production and motion design

  • Social content development

• Understanding of production timelines, dependencies, and channel-specific requirements.

• Ability to manage creative projects from intake through final delivery.

Adaptability

• Ability to thrive in fast-paced environments with evolving priorities.

• Comfortable working through ambiguity while maintaining focus and momentum.

• Strong initiative in identifying solutions and resolving uncertainty independently.

Other Requirements

• Bachelors Degree in related field required

• Minimum of 5 years of experience in creative operations, project management, production management, or related roles.

• Experience working within an in-house creative team, agency environment, or a combination of both.

• Proven track record managing complex, cross-channel creative campaigns and initiatives.

• Experience with resource management and capacity planning.

• Working knowledge of Microsoft Office Suite.

• Ability to travel 20%

Preferred

• Experience working in both agency and in-house creative environments.

• Demonstrated success managing large-scale, cross-functional creative campaigns.

• Advanced experience with resource planning and team capacity management.

• Experience leveraging automation, workflow optimization tools, and AI-enabled solutions to improve operational efficiency.​