Staples is business to business. You’re what binds us together.
Join a team of legal and risk professionals that work collaboratively with clients in providing practical solutions to grow businesses in multiple industries and different jurisdictions. We help our varied businesses assess risk, drive results and mitigate problems. With diverse projects and a transformative culture, you’ll grow and learn with our businesses. Work with appreciative clients and supportive peers in a flexible environment that helps you gain the experience you want to develop your career.
The Sr. Claims Specialist is an experienced Risk Management professional responsible for managing and coordinating liability claims, including general liability, auto liability, premises liability, product liability, and other casualty exposures. In this role, you will evaluate claims, monitor reserves, coordinate litigation and resolution activities, support risk transfer and subrogation opportunities, and partner with Third-Party Administrators (TPAs), insurers, defense counsel, and internal business teams to help drive timely, appropriate claim outcomes. You will independently manage routine and moderately complex matters, identify opportunities to reduce loss, and serve as a technical resource to Claims Associates and business partners.
What you will be doing:
Manage general liability, auto, premises, product, and other casualty claims, evaluating liability, causation, damages, exposure, and resolution strategies.
Coordinate with TPAs, insurers, investigators, experts, and defense counsel on timely investigations, effective claims handling, and resolution within established guidelines.
Manage assigned litigation from filing through resolution, partnering with defense counsel on strategy, discovery, mediation, settlement recommendations, and trial preparation.
Review reserves, monitor significant exposures and claim trends, and support actuarial reviews, reserve studies, claim-cost forecasts, and loss projections.
Evaluate indemnification, additional insured status, insurance certificates, and other risk-transfer considerations; coordinate coverage and tender opportunities with brokers and insurers.
Support assigned subrogation activities, partnering with Claims Associates and other resources to identify and pursue recoveries.
Conduct claim reviews and stewardship discussions with TPAs and claims partners, monitoring service expectations and adherence to claim-handling guidelines.
Partner with Legal, Operations, Finance, Human Resources, Safety, brokers, insurers, and other stakeholders to investigate claims, identify emerging risks, and support mitigation.
Maintain complete, accurate claim records in the Risk Management Information System (RMIS) and support reporting for insurers, auditors, leadership, and other stakeholders.
Identify and help implement improvements to claims processes, reporting, analytics, vendor performance, and workflow efficiency.
Provide daily technical guidance to Claims Associates, sharing claims expertise and established practices.
What You Bring to the Table:
Strong analytical thinking and practical problem-solving skills.
Sound judgment and the ability to recognize when an issue requires escalation.
Strong written, verbal, and interpersonal communication skills.
Effective negotiation and conflict-resolution skills.
High attention to detail and commitment to accurate documentation and data.
Ability to organize and prioritize multiple claims and assignments with competing deadlines.
A collaborative approach when working across internal functions and external partners.
A continuous-improvement mindset and interest in developing technical claims expertise.
What’s needed: Basic Qualifications:
Bachelor's degree in risk management, Business Administration, Finance, Legal Studies, Insurance, or related work experience
5+ years of progressively complex experience in liability claims management in an insurance, TPA or risk management environment.
Experience handling or supporting claims involving at least one of the following: general liability, auto liability, premises liability, product liability, or another casualty claims area.
Preferred Qualifications:
Experience managing or coordinating liability litigation with outside counsel.
Experience reviewing reserves, settlement recommendations, contractual risk transfer, or subrogation recoveries.
Master’s in Risk Management, Business Administration, Finance, Legal Studies, Insurance, or a related field.
We Offer:
Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
Staples Framingham, Massachusetts, USA Office
Framingham, MA, United States
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