Partners with People & Culture stakeholders to gather and document business requirements, define user stories and acceptance criteria, map processes, and support Agile solution delivery. Acts as the liaison between business stakeholders, product owners, and technical teams while identifying process improvements, dependencies, risks, and impacts across HR technology solutions, particularly SAP SuccessFactors.
Your role at Dynatrace
Dynatrace is seeking a Senior Business Systems Analyst to support the People & Culture organization within the Strategy & Operations team. This role serves as a trusted partner to stakeholders, helping translate business objectives into clear, actionable requirements that enable successful technology solutions.
The ideal candidate combines strong business analysis, stakeholder management, and process improvement skills with experience supporting HR technology solutions. They are naturally curious, ask thoughtful questions, challenge assumptions, and drive clarity through ambiguity. Success in this role requires the ability to facilitate productive conversations between business and technical teams while ensuring requirements are thoroughly defined, documented, and aligned to business outcomes.
This role supports People & Culture processes and technologies including Employee Central, Employee Central Time, Compensation, and Performance & Goals Management.
- Partner with People & Culture stakeholders to understand business objectives, challenges, and process improvement opportunities.
- Facilitate requirements gathering and discovery sessions to define business needs and expected outcomes.
- Translate business requirements into user stories, acceptance criteria, process flows, and supporting documentation.
- Serve as the primary liaison between stakeholders, Product Owners, and delivery teams throughout the solution lifecycle.
- Support backlog refinement, prioritization, and solution planning within an Agile Scrum framework.
- Analyze end-to-end business processes, identify dependencies, and assess impacts across people, processes, and technology.
- Document current-state and future-state processes, decisions, risks, assumptions, and requirements.
- Provide recommendations on process improvements and solution approaches while maintaining focus on business value and core requirements.
- Communicate priorities, risks, dependencies, and outcomes to stakeholders and leadership.
- Experience supporting SAP SuccessFactors specifically, Employee Central, Employee Central Time, Compensation, and Performance & Goal Management and other HR technology solutions.
- Strong understanding of HR and People & Culture business processes.
- Proven experience gathering, analyzing, and documenting business requirements and process flows.
- Ability to build trusted partnerships and influence stakeholders across multiple functions.
- Experience working in Agile Scrum teams, including user story and acceptance criteria development.
- Proficiency with Jira or similar work management tools.
- Excellent communication, facilitation, and documentation skills.
- Strong analytical and problem-solving abilities with a focus on process improvement.
- Comfortable navigating ambiguity, challenging assumptions, and driving alignment.
- Highly organized, self-motivated, and results-oriented.
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- You'll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next— automatically.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Dynatrace Boston, Massachusetts, USA Office
Dynatrace Global Headquarters Office
Our Boston office is located in the heart of downtown in Atlantic Wharf—just steps from the waterfront, public transit, and some of the city's top dining spots. Thoughtfully designed for collaboration, our space boasts vibrant work areas, modern amenities, and breathtaking harbor views.
Similar Jobs at Dynatrace
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Manage EMEA payroll operations through an outsourced CloudPay model, including payroll review and sign-off, reconciliations, controls, compliance, vendor management, KPIs, SLAs, issue resolution, team leadership, training, process improvement, and project coordination. The role partners with Finance, HR, senior leadership, and payroll providers to deliver accurate and timely payroll across EMEA locations.
Top Skills:
CloudpayExcelSap Successfactors Employee Central HcmSox Compliance
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Drive enterprise software sales across strategic public-sector accounts, managing account plans, executive relationships, forecasts, new business acquisition, and expansion opportunities. Use MEDDPIC, product demonstrations, events, channel partnerships, and cross-functional collaboration to position Dynatrace’s observability and security platform. Build relationships with VP- and C-level stakeholders, develop enterprise strategies, and ensure successful customer implementations.
Top Skills:
Application Performance Monitoring (Apm)AWSDynatraceGCPMicrosoftObservability
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Leads Dynatrace’s enterprise AI strategy, roadmap, governance, and value realization across business functions. Establishes responsible AI policies, risk frameworks, and oversight standards; evaluates build, buy, and partner options; builds an AI Center of Excellence; develops organizational AI literacy; and advises executives on AI investments, adoption, and measurable productivity outcomes. The role requires significant enterprise transformation leadership, cross-functional influence, vendor evaluation, and expertise in modern AI architectures and platforms.
Top Skills:
Agentic FrameworksAutomation PlatformsAWSDynatraceGenerative AiGCPLakehouse ArchitectureLarge Language Models (Llms)Medallion ArchitectureMicrosoftRetrieval-Augmented Generation (Rag)SalesforceSAPSemantic LayersServicenowSnowflakeVector Databases
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
