Sr. Business Process Consultant, Finance and Supply Chain

Posted 9 Days Ago
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Hiring Remotely in Waltham, MA
Remote
Hybrid
5-7 Years Experience
Artificial Intelligence • Cloud • Gaming • HR Tech • Information Technology • Software
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The Role
As a Senior Business Process Consultant, you will consult with procurement departments to transform business requirements into ServiceNow implementations, focusing on Source to Pay processes. Your role includes process re-engineering, driving adoption of ServiceNow solutions, and leading customer design workshops to enhance procurement and supply chain operations.
Summary Generated by Built In

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
The Team
The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
The Role:
The Sr. Business Process Consultant, Creator Workflow will be a functional and process Source to Pay (S2P) expert on a customer engagement team - delivering implementations for this ServiceNow Solution. Consulting with procurement departments and guiding them in the endeavor of transitioning business requirements to configuration requirements for this Solution.
Although this opening is focused on finding a Supply Chain operations specialist with experience to bring to Source to Pay (S2P) engagements, this consultant may also provide consulting for customers implementing other Creator Workflow and Platform products based on configuration best practices - all with the goal of accelerating and driving customer business outcomes.
What you get to do in this role:

  • Be the process expert in how to best support Procurement, Supplier Management, and Accounts Payable departments using ServiceNow best practices focused on configuration vs. customization
  • Drive efforts for S2P-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
  • Advise customers in their efforts to take advantage of the ServiceNow Creator Workflow Solutions standard capabilities in their efforts to improve departmental processes.
  • Lead customer design workshops focused on ServiceNow Platform and Finance & Supply Chain Workflow Solution in scope of the engagement (which may include Source to Pay (S2P), HR Service Delivery, Legal Service Delivery Solution, and/or Workplace Service Delivery/Safe Workplace)
  • Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral
  • Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution
  • Drafting more functionally-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
  • Guides and advocates for the customer's needs throughout the engagement
  • Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources
  • Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement
  • Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
  • Prepare all customer-facing deliverables focused on process
  • Juggle multiple and complex projects/initiatives
  • Promoting continuous improvement practices for delivery/engagement materials
  • Supporting specific sales activities when required
  • Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
  • Up to 25% travel annually, driven by customer needs and internal meetings


I
Qualifications
In order to be successful in this role, we need someone who has:

  • 5+ years of consulting experience for complex, global organizations
  • 3+ years S2P experience
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) for a Supply Chain department, while providing thought leadership to Customer sponsors/stakeholders in solving business process and/or technical problems
  • An end-to-end understanding of the S2P functional areas, including Procurement, Supplier Management and Accounts Payable, and how those areas operate together to deliver a S2P solution.
  • Proven experience in defining and deploying future-state S2P processes and in identifying solutions from a people, process and technology perspective with a focused prowess on implementation of technology
  • Strong understanding with leading industry S2P systems and tools such as Procurify, Ariba, Coupa, Oracle, SAP, etc.
  • Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development
  • Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
  • Experience in providing Knowledge-Centered Service / Support using technologies
  • Experience in analyzing and recommending strategies based on business priorities
  • Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder


Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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Year Founded: 2004

What We Do

As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the defining enterprise software company of the 21st century (or "DESCO21C," as we like to call it).

With more than 8,100+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™.

Explore your future career with us, visit www.servicenow.com/careers.

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Why Work With Us

By joining ServiceNow, you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company , you can grow can grow your career faster.

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