Sr. Business Analyst, Implementation Services

| Waltham
SHYFT was founded on a simple yet powerful idea – through powerful analytics find meaningful patterns in complex data that impacts and shapes the future of healthcare. Over the last decade our technology has played a critical part in changing how companies connect and visualize healthcare information. As a leader in this quickly evolving industry, a career at SHYFT offers countless ways to make an impact in a fast growing company.
Position Summary
As Sr. Business Analyst, Implementation Services at SHYFT, you will work as part of a team implementing SHYFT products to new customers. The Implementation team’s focus is to setup new customers on time, on budget, and in scope with a focus on driving efficiency and value anywhere possible. Once delivered, the Business Analyst will then successfully transition the customer to the Ongoing Solutions team. The Implementation team is the first impression new customers get of SHYFT and it is critical that the team deliver an amazing customer experience.
We are seeking individuals who are enthusiastic about Customers and understand the challenges facing healthcare organizations. Our Implementation team members are driven, collaborative, embrace challenges, creative thinkers, and grounded in delivering the best possible value for the customer while not losing site of the importance of meeting internal metrics.
This role is located in Waltham, MA and reports into the Engagement Manager, Implementation Services.

Key Responsibilities:

  • Strong client presence and communication skills
  • Drive requirements gathering, data validation, and solution QA
  • Manage individual and junior team member deliverables based on the project plan
  • Effectively plan and facilitate workshops and meetings; including prioritization activities
  • Comfort with and can lead through change
  • Proven problem-solving and decision-making skills
  • Strong ability to manage expectations and explain technical detail in business terms
  • Ability to learn new business and technical concepts quickly
  • Ability to communicate with technical team to achieve desired outcome
  • Mentor junior members of the Implementation team
  • Ability to work well with other internal teams at SHYFT such as Product, Sales, and Marketing
  • Maintain a detailed understanding SHYFT products
  • Solid understanding of the Life Sciences industry 

Position Requirements:

  • B.S. degree with engineering, business or scientific focused curriculum preferred
  • At least 5 years’ experience in pharmaceutical/healthcare analytics or consulting preferred
  • Experience with Agile or Lean is a plus
  • Strong SQL, Excel, and PPT skills
  • Motivated self-starter and ability to thrive in a high-growth and fast-paced work environment
  • Detailed oriented and take ownership attitude
  • High-energy team player with strong organizational skills and ability to multitask
  • Strong project management skills with excellent problem solving, analytical skills and attention to details
  • Natural curiosity, and a demonstrated ability to turn observed data into a story about what behavior is driving that data
  • Ability to take complicated problems and build simple frameworks

Benefits Include:

  • Competitive compensation/Stock Options
  • Generous rewards program
  • Medical
  • Dental
  • Paid Vacation/Sick Pay Program
  • Holiday pay
  • Vision
  • 401K
  • AD&D and Life Insurance
  • Company Outings/Social Events

SHYFT Analytics is a full service solution company that delivers next-generation sales insights to the global life sciences industry. Our agile analytic solutions and services are re-defining the way commercial data drives brand performance. We are an innovation and service-driven organization with deep life sciences expertise, and our customers include large pharma, established and emerging biotech, and medical device companies. We are continually growing, and rewarding opportunities exist for exceptional individuals to join our high–quality team of experts.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavasriptLanguages
    • PerlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • Ember.jsFrameworks
    • Microsoft SQL ServerDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

SHYFT is located in the historic Watch Factory building in Waltham, MA. Short walk to the commuter rail, Moody St, and the Charles River running path
203 Crescent Street, Suite 203, Waltham, MA 02453

Insider's spotlight

What’s the vibe like in the office?

SHYFTers are guided by core values which ensure a safe, comfortable, energetic, collaborative and fun place to work. Everyone shares a company vision which we are all proud to uphold. At SHYFT, everyone is involved, heard and valued. There is mutual respect, trust, transparency and accountability which makes a feedback culture flourish.

Carmela

Product Engineering Manager

How do you collaborate with other teams in the company?

Early, often, and broadly! In order to fully understand what motivates our stakeholders, marketers have to rely on frequent and close collaboration with the various internal teams that interface with them on a daily basis – from Product, to Customer Success, to Sales, and beyond. Without collaboration, Marketing would be a ship without a rudder!

Kent

Director, Product Marketing

How has your career grown since starting at the company?

One of the best aspects of being a SHYFT employee is having the flexibility to try different things and choose your growth area. In my 1.5 years here I was not only able to participate in projects and flex skills I have not used before, I also had the chance to solve challenges in product, sales, and contracting. SHYFT has invested in my growth.

James

Senior Business Analyst

Creativity blossoms where there is no fear of failure. Failure is a fundamental part of the creative process – it is the only way to learn, adapt and ultimately, succeed. Fear of failure shackles our thinking in unconventional ways. Eliminating fear frees us to investigate ideas that we would otherwise deem improbable – and makes them possible.

Priya

Chief Product Officer

My team is currently focused on building the next gen of SHYFTs’ largest application. Its an all hands on deck initiative with lots of challenges, but its rewarding to see the vision come to reality.

Were motivated to be building something great, something that we all contributed to formulating. We saw ways to improve what existed, so we did!

Adam

Senior Software Engineer

Perks of working here

401(K) Matching
401(K)
Beer on Tap
Casual Dress
Company Equity
Company Outings
Conferences & Training
Dental
Flex Work Hours
Generous PTO
Happy Hours
Health Benefits
Onsite Gym
Generous Parental Leave
Parking
Recreational Clubs
Some Meals Provided
Stocked Kitchen
Vision
Volunteering Opportunities
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