Lead analysis and redesign of complex human-driven workflows into machine-executable logic, prioritize high-ROI automation, draft business logic specs and ROI justifications, validate with SMEs, and establish feedback loops to scale AI-driven operational improvements.
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Sr. Associate Knowledge Manager at Coupa:
Coupa’s Value Services division is transitioning our workforce from manual "Doers" to strategic "Editors" by automating our most expensive operational bottlenecks. As the execution engine for this shift, you will hunt down the "human middleware"—the manual routing and redundant data-entry that delays customer onboarding. Partnering with frontline experts, you will deconstruct legacy workflows and translate human actions into strict, machine-executable logic. Your ultimate deliverable is the "Launch-Ready Package"—the exact business specs and ROI justifications enterprise IT needs to deploy impactful AI solutions.
What You'll Do:
- Triage and analyze crowdsourced operational pain points from the Value Services frontline. Identify bottlenecks that represent the highest dual-value ROI (reducing internal manual hours AND accelerating Customer Time-to-Value).
- Conduct rapid, targeted data collection with frontline Subject Matter Experts to deconstruct legacy "Human Middleware" workflows (e.g., manual routing, data-entry mules).
- Map complex human workflows into logical “as-is” and AI-optimized “to-be” blueprints, explicitly identifying where AI agents will replace manual tasks. Apply deep systems-thinking to prevent the automation of broken processes. Map logic boundaries, decision trees, and prompt constraints for our AI Orchestrator.
- Draft the comprehensive business logic specs, decision matrices, and ROI justifications required by enterprise IT to code and deploy prioritized AI solutions.
- Partner with elite frontline SMEs to pressure-test process specs, catching edge cases, logic gaps, and localization nuances before handing requirements over to the IT pipeline.
- Establish and scale a continuous operational feedback loop to proactively capture shifting workflow pain points and identify new automation or optimization vectors as business needs evolve. Equip business leaders with the data-driven frameworks and operational metrics required to define their own automated workflow SLAs, empowering them to optimize performance and secure long-term ROI.
What You Will Bring to Coupa:
- 3-5 years having analyzed and redesigned complex business processes, translating ambiguous, human-driven workflows into structured, machine-executable logic, process maps, and operational frameworks.
- Partnered with business and technical stakeholders to evaluate workflow automation opportunities, defining optimal handoffs between automated systems and human decision-making processes.
- Authored detailed business requirements, user stories, functional specifications, and process documentation to support successful development, implementation, and adoption of technology solutions.
- Leveraged process mapping and visualization tools including Lucidchart, Visio, and Miro to document current-state operations, design future-state workflows, and drive organizational alignment.
- Conducted operational and process analysis to identify inefficiencies, quantify business impact, and deliver workflow improvements that enhanced customer outcomes, operational efficiency, and profitability.
- Applied a rigorous QA and "Red Team" mindset to anticipate process failures, design controls and safeguards, facilitate stakeholder workshops, and successfully lead cross-functional change management initiatives.
#LI-TC1
#LI-Remote
At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being . We offer a comprehensive suite of benefits designed to help you and your family thrive:
Global Well-Being Perks (For All Employees Globally)
- Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
- Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
- Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
- Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
- Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
- Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .
Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
Coupa Boston, Massachusetts, USA Office
53 State Street Suite 1205, Boston, MA, United States, 02109
Similar Jobs at Coupa
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
Manage and scale security and GRC programs: define milestones, collect business requirements, drive remediation and automation, support vulnerability management, IAM, and audits (SOC, PCI, FedRAMP, ISO). Build reporting dashboards for executives, coach engineering squads in Agile delivery, and implement tooling to improve traceability across risk initiatives.
Top Skills:
AWSConfluenceFedrampGCPGoogle WorkspaceIso 27001JIRANistPciSlackSoc 2
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
Support presales and scoping for Procure-to-Invoice services: perform design health assessments, scope functional services and SOWs, transition sales to delivery, collaborate with product teams, author standardized service offerings and scoping tools, and contribute to proposal and knowledge assets.
Top Skills:
CoupaProcure-To-Invoice (P2I)Procure-To-Pay (P2P)SaaSSpend Management
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
Prepare and curate enterprise knowledge repositories for AI agents: clean, deduplicate, and reformat unstructured content for RAG; enforce metadata, taxonomy, and governance standards; archive outdated content; report and remediate data rot; and align local content practices with enterprise Data, AI & Analytics to prevent hallucinations and ensure accurate AI-driven decision support.
Top Skills:
ConfluenceHighspotHTMLLlmsMarkdownRetrieval-Augmented Generation (Rag)
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
