Sr. Application Analyst Epic Clinical Case Management

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Job Summary

Be part of Grady's new implementation! We are looking for an experienced Epic Analyst who has prior experience and is certified in Epic CCM Clinical Case Management. This is a required qualification.

The Sr Application Analyst  designs, builds, tests, validates, and supports clinical applications. Obtains and maintains in-depth knowledge of the application functionality, and acquires knowledge of the clinical/business workflows to be implemented on the system. Jointly with each other, and with the department representatives, designs future-state workflows and builds the system to support the new workflows. Works with each other in workgroups, and across interdisciplinary workgroups, to accomplish these goals as a team. Provides excellent customer service and maintains professionalism at all times.

• Maintains Epic certification in assigned application module.

• Provides Epic product function, design, and build expertise and experience needed for successful product implementation.

• Provides on-site support as needed during Go-live/Downtime events.

• Serves as the primary resource dedicated to application design, validation, and build within assigned area. Assesses current state, designs and implements future-state workflows by interacting with department representatives to analyze business/operational needs, and translates these into proper system configuration.

• Provides demonstration of system functionality creates and submits regular status reports to immediate Lead Analyst/Project Manager/IT Leadership as assigned. Coordinates/facilitates organizational meetings and attends weekly team meetings to discuss team and project related activities, issues, changes, communications, and updates.

• Develops, supports, and maintain documentation and procedures as needed and provides training to other IT staff and user clients as appropriate.

• Troubleshoots problems identified by team members and end-users, analyzes and coordinates system changes, and implements approved changes based on customer-designated priorities.

• Reviews and tests build and new releases/enhancements prior to implementing in the production environment, and maintains established guidelines related to build standards (logs/tracks issues, naming and numbering conventions, build trackers etc.) and Change Control processes.

• Collaborates with Principal Trainers in the design and development of role-based training programs to support the workflows to be implemented, and assists with training of end-users on proper use of the system.

• Contributes to preparation of testing scripts, performs unit/system/integrated testing tasks in a structured manner, and appropriately documents test results.

• Provides expertise and experience to the development of activation plans, application activation tasks, and production environment readiness.

Qualifications:

• Epic CCM certification required.

• Epic ClinDoc, ASAP, CPOE (Orders) preferred additionally.

• With Bachelor's Degree: Four (4) or more years job related experience in information technology or healthcare. With Associate's Degree or two years college level course work: Six (6) or more years job related experience.

While this position is remote, we’re only able to hire candidates who reside in Georgia, Texas, Tennessee, North Carolina, Florida, South Carolina, Michigan, or Colorado.

Core Competencies
These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.

1. Patient-Centered Care – Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
2. Integrity & Accountability – Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
3. Collaboration & Teamwork – Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
4. Communication – Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
5. Respect & Inclusion – Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
6. Quality & Safety – Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
7. Adaptability & Resilience – Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
8. Continuous Improvement – Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
9. Leadership & Professionalism – Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
10. Employee Experience Focus – Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

Grady Total Rewards
At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:

• Health & Wellness: Medical, dental, vision, and prescription drug coverage.

• Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.

• Work-Life Balance: Paid time off, holidays, and family leave benefits.

• Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.

• Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.

Grady’s Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.

Why Join Grady?
Grady Health System is more than a hospital — we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.

Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.

At Grady, we don’t just work,  we make an impact.

Equal Opportunity Employer Statement:
Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. 

Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.