The Senior Account Manager will lead key client relationships, drive revenue growth, and expand accounts within enterprise-level SaaS organizations through strategic account planning and execution.
Role Title: Senior Account Manager (SaaS Enterprise-Level Experience Required)
LOCATION: We are focused on identifying local candidates who can work a hybrid office-based position (Tuesday, Wednesday and Thursday) in the team’s Boston, Massachusetts location. This role is not eligible for remote work or relocation.
About the Role
Validity is hiring an experienced, enterprise-level Senior Account Manager to lead key, large-scale client relationships. This role focuses on long-term growth, strategic retention, and expansion within complex organizations. The Senior Account Manager will act as the strategic owner between clients and internal teams - including sales, product, and technology - to drive value and ensure client success. Success in this role requires deep client understanding, executive-level communication, and the ability to drive opportunities for upsell, cross-sell, and account expansion.
You will be responsible for driving revenue growth within existing customer accounts by nurturing trusted, strategic relationships. This includes gaining a comprehensive understanding of your customer's needs and creating tailored account strategies that align with their goals, backed by compelling business cases for various personas.
You’ll leverage insights into customer operations, industry trends, and competitive positioning to build and execute a roadmap for both short-term and long-term growth within your assigned accounts.
This is a role for an experienced Senior/Lead Senior Account Manager with a minimum of 7-10 years of directly-related experience in similar roles at B2B, SaaS organization(s) with a history of demonstrated performance meeting and exceeding quota, revenue and performance goals!
Team Dynamic
#LI-Hybrid
LOCATION: We are focused on identifying local candidates who can work a hybrid office-based position (Tuesday, Wednesday and Thursday) in the team’s Boston, Massachusetts location. This role is not eligible for remote work or relocation.
About the Role
Validity is hiring an experienced, enterprise-level Senior Account Manager to lead key, large-scale client relationships. This role focuses on long-term growth, strategic retention, and expansion within complex organizations. The Senior Account Manager will act as the strategic owner between clients and internal teams - including sales, product, and technology - to drive value and ensure client success. Success in this role requires deep client understanding, executive-level communication, and the ability to drive opportunities for upsell, cross-sell, and account expansion.
You will be responsible for driving revenue growth within existing customer accounts by nurturing trusted, strategic relationships. This includes gaining a comprehensive understanding of your customer's needs and creating tailored account strategies that align with their goals, backed by compelling business cases for various personas.
You’ll leverage insights into customer operations, industry trends, and competitive positioning to build and execute a roadmap for both short-term and long-term growth within your assigned accounts.
This is a role for an experienced Senior/Lead Senior Account Manager with a minimum of 7-10 years of directly-related experience in similar roles at B2B, SaaS organization(s) with a history of demonstrated performance meeting and exceeding quota, revenue and performance goals!
Team Dynamic
- Commitment to Win - Consistently achieve their personal and professional goals
- Intellectual Curiosity - A strong desire to learn and understand and ask thoughtful questions
- Critical strategic thinking - The ability to find and synthesize information, apply logic to problems, and quickly analyze information to provide a recommendation
- Coachability - You are humble, acknowledge strengths and weaknesses, and take feedback well. Able to self-diagnose and translate into an actionable solution
- Strong communicator
- Self-starter who can work independently and with a team as necessary to secure business
- Passion for providing solutions to ensure our clients’ success
- Achieve trusted advisor status individually as well as establish, nurture and grow relationships between accounts and internal executive teams.
- Learn and understand customers’ strategic objectives, growth plans, tech stack, competitive landscape and industry trends.
- Develop detailed account plans which tie closely to customers’ strategic objectives as well as define a clear growth plan and achieve revenue targets. Create demand.
- Upsell, cross-sell and renew accounts achieving retention and growth targets.
- Take overall ownership of the end-to-end sales process utilizing MEDDPICC. Coordinate and communicate cross-functionally to ensure internal and external stakeholders are aligned and appropriate resources are applied as needed.
- Develop deep industry and product knowledge and expertly command value-based messaging to customers.
- Minimum of 7-10-years in similar Senior Account Manager (or combination of Senior Account Executive and Senior Account Manager) roles at a B2B, SaaS company where you have demonstrated success managing Enterprise-Level relationships across multiple buying centers for a multi-million-dollar book of business.
- Highly effective and strategic user of Agentforce 360 Platform (Formerly Salesforce Platform).
- Demonstrated track record of achieving retention and growth targets.
- Proven business development and value-based selling capabilities.
- Strong business acumen, operational and analytical skills. Ability to understand complex business environments, structures, drivers and manage your book like a business.
- Ability to cultivate productive client relationships with a variety of buying personas.
- Experience developing strategic account plans aimed at creating demand.
- Ability to think strategically and execute tactically. Well-developed strategic thinking and problem-solving skills.
- Sales cycle and negotiation expertise.
- Exceptional verbal and written communication skills as well as effective and persuasive presentation skills.
- We are focused on identifying local candidates who are immediately available to work a hybrid office-based position (Tuesday, Wednesday, and Thursday) in the team’s Boston, Massachusetts location. This role is not eligible for relocation or remote work.
- Ability to travel as needed.
- Bachelor’s degree
#LI-Hybrid
Top Skills
Agentforce 360 Platform
Salesforce
Validity Inc. Boston, Massachusetts, USA Office
100 Summer St, Suite 2900, Boston, MA, United States, 02110
Similar Jobs
Biotech
Manage revenue and account performance, develop forecasts, enhance customer relationships, and drive business growth within the BioProduction sector.
Top Skills:
Salesforce.Com (Sfdc Crm)
Legal Tech • Software
The Lead Technical Account Manager ensures successful use of the Relativity suite by leading customer relationships, managing technical issues, and developing account strategies.
Top Skills:
RelativitySQLWindows
.png)
AdTech • Artificial Intelligence • Events • Marketing Tech • Software • Conversational AI • Automation
As an Enterprise Relationship Manager, you will manage high-value partnerships, drive integrative strategies, and ensure operational success across stakeholder systems.
Top Skills:
BlackbaudSaaSXero
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
