Sr. Account Director

Sr. Account Director

Travel: 

_X_ Yes   ___ No      Expected travel: 25-50% 

POSITION SUMMARY 

The Sr. Account Director is a key role in C&W with responsibility to manage the client relationship while providing exceptional client service and delivering on all aspects of the contract. The Sr. Account Director sets the strategy for the account, establishes the goals and leads and manages a team of functional Directors and/or Sr. Managers with accountability for delivering outstanding results within their areas of responsibility.

Manages the day-to-day client relationship of one or more client accounts in multiple geographic regions within Global Occupier Services (GOS) across the service lines below: 
 

1. Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc.)  
2. Transaction Management   

3. Portfolio and Workplace Strategy  

The Sr. Account Director is typically responsible for between five and ten million dollars in revenue.

This position provides management across all aspects of the accounts including, but not limited to:

1. Service Delivery Excellence (including innovation, best practices etc.) 

2. Client Experience & Relationship Management 

3. Talent Management and Team Development 

4. Financial Performance (including P&L, contract expansion / renewals etc.)   

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES 

• Obtain a thorough understanding of the client’s business goals and strategies to align real estate services 
  with these objectives 
• Implement the overall vision, strategy and measurement metrics to the applicable service lines 
• Develop and maintain strong client relationships  
• Implement and manage account governance process  
• Provide disciplined contract management to meet superior delivery of all contract deliverables 
• Identify existing and new opportunities for enhancing service solutions and capabilities 
• Assist with risk mitigation and dispute resolution for client and C&W 
• Actively manage and develop account talent in partnership with HR, including promotion of diversity, equity & inclusion, talent reviews, performance reviews, succession planning etc.  
• Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, Operations, etc. 
• Develop and maintain account P&L management, profitability and overall financial performance      
• Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion
•  Ensure quantitative and qualitative analytics and evidenced-based decision making 

KEY COMPETENCIES 

1. Leadership 

2. Customer Relationship Management  

3. Technical Skills 

4. Organization Design & Management Skills 

5. Communication (oral and written) 

6. Matrix Organization / Business Partner Skills     

7. Presentation Skills    

8. Business Acumen 

IMPORTANT EDUCATION   

• Bachelor’s degree required   
• Master’s degree or MBA preferred 

IMPORTANT EXPERIENCE 

• Minimum of 10 years at management level or other similar capacity 
• Experience in directly leading and managing teams, and managing people-managers 
• Client, P&L and contract management experience 
• Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and 
  Strategic Consulting. 
• In-depth understanding of the business impact of technical contributions

ADDITIONAL ELIGIBILITY QUALIFICATIONS 
Ability to develop positive working relationships with agencies, local government officials, and business 
community members 

• Possess technical domain knowledge (one or more in IFM, PDS, TM, PA, SCON) 
• Skilled in financial analysis and knowledge of financial concepts 
• Ability to comprehend, analyze and interpret complex business documents 
• Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint) 

WORK ENVIRONMENT 

This job operates in a professional office environment. This role routinely uses standard office equipment such  as computers, phones and printers. May be required to travel outside between client sites  in varying weather conditions. 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee  is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 50% of  the time; and extend hands and arms in any direction.