Solutions Consultant, CRM and Data Management

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

What Does the Solutions Consultant, CRM and Data Management Do?

The Solutions Consultant, CRM and Data Management is responsible for responsible for our suite of field facing systems. The primary focus will be on Customer Relationship Management (CRM), Master Data Management (MDM), system administration, configuration, and integration. This role ensures all functions of our systems effectively work with all other applications and operating systems. This position will also handle data management activities that consist of building and automating data integration processes.  

Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by: 

• Lead client meetings and demonstrations, documenting business requirements and transforming requirements into technical solutions 
• Collaborate with internal and external partners to evaluate, recommend, and deliver CRM, data, and related technology solutions in alignment with key business priorities 
• Collaborate with internal and external partners 
• Perform implementation, configuration, and ongoing administration tasks for CRM, Content Management system and EVERSANA Master Data Management projects 
• Manage ongoing data feeds and other integrations to and from the CRM system as well as provide best practices 
• Follows and provides input on data management/data integration best practices 
• Provide Tier 2+ support for any field related CRM system issues 
• Lead and execute new CRM or data management projects as needed 
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.  
• All other duties as assigned  

What Are We Looking For?

• 7-10 years in pharmaceutical sales operations and/or pharmaceutical data management 
• Minimum of 5 years of hands-on experience configuration Salesforce.com based applications and data integration in pharmaceuticals commercial and/or medical environments 
• Ability to build and maintain strong relationships with an internal team and external customers 
• Proficient / advanced in configuration and administration with Salesforce.com, Veeva Commercial suite (CRM, Vault, Network) and must also execute integration across products  
• Knowledge of data integration options and mechanisms: APIs, flat files, etc. 
• Expert in SQL (PL-SQL or T-SQL) including stored procedures, functions, and triggers 
• Strong written and verbal communication skills 
• Experience with data analysis skills in your tool of choice; our primary tools are Snowflake, SQL Server, Tableau, Power BI, and Microsoft Excel 
• Strong skills in Master Data Management systems, preferably in the life sciences industry 
• Knowledge of data management and data warehousing in the life sciences industry 
• Life sciences/pharmaceutical industry knowledge, especially experience with pharmaceutical customer data (HCPs, HCOs, affiliations) 

Preferred Qualifications: 

• BA/BS from an accredited school or equivalent experience is preferred 
• Certifications in Salesforce.com, Veeva CRM, Veeva Vault Platform, Veeva Network, and/or OCE 

OUR CULTURAL BELIEFS 

• Patient Minded I act with the patient’s best interest in mind. 
• Client Delight I own every client experience and its impact on results. 
• Take Action I am empowered and hold myself accountable.  
• Embrace Diversity I create an environment of awareness and respect.  
• Grow Talent I own my development and invest in the development of others.   
• Win Together I passionately connect with anyone, anywhere, anytime to achieve results.  
• Communication Matters I speak up to create transparent, thoughtful, and timely dialogue. 
• Always Innovate I am bold and creative in everything I do 

EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $121,000 to $169,500 and is not applicable to locations outside of the U.S.  The base salary range represents the low and high end of the salary range for this position.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).  EVERSANA reserves the right to modify this base salary range at any time.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

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