Our purpose is to positively impact people’s lives every day in every home around the world! We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.
Job Summary:
As the Software Quality Assurance Manager, you will play a crucial role in ensuring the quality and reliability of our device firmware and software features. You will lead a team dedicated to testing and validating the functionality, operation, and flow of our diverse product lines (connected and non-connected), ensuring they meet the high standards our customers expect – all while getting to brew espresso or grilling steaks
Responsibilities:
- Lead and manage the Software Quality Assurance Team to test, validate, and report status of user interface and software control functionality on physical products at key design iterations.
- Facilitate team to execute test plans and strategies by engaging with cross functional teams to determine key performance metrics affected by software on products. Relate software iterations as impacts to products holistically.
- Research and monitor industry trends to drive and implement software testing best practices. Continuously refine and improve working methods to enable industry-leading software testing performance.
- Encourage team to determine ways of automating testing process by leveraging sources of testing outside of Ninja Software. Facilitate in providing hardware/tools to automate/hand-off protocols.
- Encourage team to extend testing into ‘real life’ scenarios with products. Extend team’s reach by encouraging ad-hoc and exploratory testing.
- Report team’s major findings to leadership as it pertains to the overall consumer satisfaction. Relate software findings as a story to the impact to the consumer. Consolidate findings to determine if software is truly the impact to the product.
- Enhance issue tracking and reporting by using up-to-date tools such as Jira. Facilitate in making sure tracking tools are not hindering progressing the testing objectives.
- Coordinate 3rd party support teams to evaluate status of product against internal testing. Aid pipelining 3rd party results through Ninja Quality or other parties to re-test and evaluate performance of products.
Qualifications:
- Bachelor’s degree in Computer Science, Electrical Engineering, or a related field.
- Minimum of 5 years of experience in software quality assurance on physical products, with at least 2 years in a managerial or supervisory role.
- Proven experience in firmware testing and validation is essential.
- Strong understanding of software QA methodologies, tools, and processes.
- Experience in writing clear, concise, and comprehensive test plans and cases.
- Excellent problem-solving skills and ability to work under tight deadlines.
- Proficient in software automation and testing tools.
- Strong leadership skills and ability to motivate and manage a team.
- Excellent communication and interpersonal skills.
- Demonstrated ability to work across diverse cross-functional teams, each with their own way of working.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET
- Lead us to be “RARELY SATISFIED”
- Make things better each day; “PROGRESS OVER PERFECTION”
- Use your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE”
- Deliver something great; “WINNING IS A TEAM SPORT”
- Be clear and honest, “COMMUNICATING FOR IMPACT”
Explore SharkNinja:
SharkNinja's Candidate Privacy Notice can be found here: https://www.sharkninja.com/candidate-privacy-notice/
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [email protected]
SharkNinja Needham, Massachusetts, USA Office
89 A Street, Needham, MA, United States, 02494
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