Toast is driven by building the platform that helps restaurants adapt, take control, and focus on what they do best: creating experiences their guests love. Tremendous business growth has spurred a need for significant investment in Toast's platform teams. The Site Reliability Engineering team at Toast is responsible for overseeing Toast production services, with a commitment to quality, reliability, and low latency — without needing heroics. The team accomplishes this goal by:
- Building tooling to automate, monitor, and manage deployed services using reliability best practices
- Developing and evangelizing patterns and best practices to improve the scalability, observability, and reliability of all Toast systems
- Consulting with teams to improve product scalability, observability, security, and reliability
- Participating in outage response and root cause analysis for critical systems and infrastructure incidents
As a Manager of the Site Reliability Engineering Tooling team, you will provide technical leadership and hands-on code contributions, incorporating reliability best practices for programming and scripting, observability, production triage, incident resolution, and retrospective/root cause analysis to maintain the world-class reliability and uptime of our platform.
About this roll* (Responsibilities)
- Enable a geographically distributed team of talented engineers to continue performing at a high level and help increase the impact of their work
- Drive day-to-day operations of the team and contribute to the development and prioritization of the SRE roadmap for major initiatives
- Create and drive strategic organization-wide scalability, observability, and reliability initiatives in collaboration with technical leadership and Product Management
- Influence architecture decisions for your team and for individual services to optimize resilience and scalability
- Guide teams to build and maintain systems that are reliable and available for Toast customers
- Facilitate professional growth by mentoring engineers on your team
Do you have the right ingredients*? (Requirements)
- Hands-on experience managing or leading an Internal tools team, including hiring, mentoring, cross-functional collaboration
- Hands-on coding experience with multiple coding languages - Java/JVM required + one or more of Kotlin, Go, Python, etc.
- Background in leading complex engineering projects in a Scrum environment
- Experience in building and running distributed systems
- Exposure to networking, cloud architectures, and patterns
- Deep understanding of systems, networking, and scaling issues
- Direct exposure to cloud infrastructure and SaaS solutions
AI at Toast
At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Top Skills
Toast Boston, Massachusetts, USA Office
Toast’s headquarters is located in the heart of the Seaport District. Toasters are surrounded by art, culture, and delicious cuisine in one of the most bustling neighborhoods in Boston.
Early Careers
Toast's Early Careers program is designed to launch students' careers by integrating them into the company's vibrant culture and impactful work. Interns and co-ops are treated as full-time Toasters from day one, given meaningful projects, and provided with mentorship from industry professionals. The program emphasizes hands-on learning, collaboration across teams, and the autonomy for students to develop and showcase their skills, supported by consistent feedback. Toast offers opportunities across various departments, including technical roles like Software Engineering and Data Science, as well as non-technical roles such as Human Resources and People Operations.
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