Software Engineer (CEQ)

Akeneo is the leading AI-powered Product Data Platform that helps brands, manufacturers, distributors, and retailers unify product data and pricing to power better product experiences, smarter decisions, and business growth in an AI-driven commerce world.

We're all about experience - from the best-in-class product we build to the inspiring environment we create for our employees. You'll grow in a dynamic environment where your ideas and expertise will make an impact from day one. Our flexible work model empowers you to thrive, balancing professional success with personal fulfilment. At Akeneo, you’ll be part of a supportive and collaborative team that values open communication, shared successes, and meaningful relationships.

Learn more about our culture and values via our Career page.

Join Akeneo’s Customer Engineering & Quality (CEQ) team, operating at the intersection of software engineering and real-world product usage. This role helps ensure customers experience a reliable, high-performing platform by digging into complex technical issues, resolving root causes, and proactively strengthening our systems.

What is great about this role and opportunity? This role offers a unique vantage point across the entire Akeneo Product Cloud, where you will see the immediate, tangible impact of your code on the people who rely on it every day. Rather than just clearing a ticket queue, you will trace problems across the full stack from application code and slow queries to background jobs and underlying infrastructure turning customer feedback and production data into lasting gains in performance, scalability, and cost-efficiency. Supported closely by experienced Senior and Staff Engineers, you will grow from shipping individual fixes to owning end-to-end architectural improvements in a collaborative, high-trust environment.

What you will actually do

• Investigate and resolve complex customer issues: Reproduce technical problems, trace evidence across application and infrastructure layers to find the root cause, and either ship a validated fix within our PIM scope or collaborate with the owning product team.

• Drive proactive platform improvements: Turn customer feedback and production insights into lasting gains in system performance, reliability, observability, and cost-efficiency. Cutting recurring failures and manual work before they cause incidents.

• Ship maintainable, production-ready code: Deliver fixes, tooling, and performance upgrades with built-in tests and clear documentation, safely validating every change in production.

• Monitor systems and improve observability: Use logs, metrics, and dashboards to track service health, refine instrumentation, and reduce alert noise so real customer-impacting issues stand out.

• Participate in collaborative incident response: Join a supported on-call rotation to triage alerts, assess customer impact using existing runbooks, safely mitigate production issues alongside senior engineers, and document learnings to prevent future occurrences.

What you will bring to the team

• Solid software engineering fundamentals: Practical experience building maintainable software using strong development principles, automated testing, and data structures, with an eagerness to deepen your system design judgment.

• Full-stack adaptability: Hands-on coding ability and willingness to work across TypeScript/React, PHP, and automation tooling (experience with SQL, Linux, GCP, containers, or infrastructure-as-code is helpful, though you do not need to arrive as an operations specialist).

• Systematic debugging and analytical mindset: A natural curiosity for how systems behave post-deployment, paired with the ability to test hypotheses, distinguish symptoms from root causes, and navigate ambiguous problems using data and evidence.

• Responsible production habits and AI fluency: A thoughtful approach to safe deployments, rollbacks, and customer impact, combined with the ability to leverage modern AI coding tools (like Claude Code) to explore codebases and accelerate learning while maintaining strict data privacy and code ownership.

• Clear, empathetic communication: The ability to translate complex technical findings into clear updates for Product Support, cross-functional engineering teams, and teammates, while openly giving and receiving feedback.

You don't need to tick every box. We strongly encourage candidates from all backgrounds to apply. If you are excited about this opportunity but your experience is slightly different, we still want to hear from you!

Salary range: This role has a base salary range of 80,000 USD to 130,000 USD

1. 30-minute screening call with a member of our Talent Acquisition team

2. 45-minute technical project walkthrough with the hiring manager.

3. 90-minute behavioural interview with up to three members of the product line.

4. 90-minute technical interview with Staff Engineers.