Software Engineer - Applicant Tracking Systems

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

The Team: People Tech
We create the experiences that power every employee's journey, from their first day through every career milestone that matters. We're not just building internal tools, we're proving what's possible on the ServiceNow platform at scale, for one of the world's most demanding customers: ourselves. Our solutions touch every employee, every day, making real impact on how people work and experience the company. Join us to build experiences that matter, at a scale that will test you, with impact you'll see every single day.

What you get to do in this role:

• Configure and maintain candidate workflows, job posting templates, and recruiting pipelines that match business requirements
• Build and maintain REST API integrations between Avature and core HR systems (ServiceNow, Workday, etc.)
• Develop dashboards and reports for recruiting KPIs (time-to-hire, candidate source quality, pipeline velocity, diversity metrics)
• Maintain sourcing modules, candidate experience features, and application processes to optimize recruiter efficiency
• Build middleware and data connectors to synchronize candidate data, job postings, and hiring outcomes across systems
• Conduct data audits and support ETL processes to ensure data accuracy and consistency across Avature and downstream systems
• Manage job requisition processes, approval workflows, and recruiter tools within Avature
• Partner with Recruiting Operations and DT teams to translate business requirements into technical solutions
• Troubleshoot configuration and integration issues and optimize system performance
• Serve as subject matter expert on Avature capabilities and support user onboarding and change management initiatives

To be successful in this role you have:
•    3+ years of experience in ATS administration, configuration, or development (or equivalent platform experience)
•    Hands-on experience configuring applicant tracking systems (Avature preferred; similar platforms like Workday, Greenhouse, or iCIMS acceptable)
•    Strong understanding of REST APIs and data integration patterns (you can read API documentation and build point-to-point connectors)
•    SQL or similar query language experience for reporting and data extraction
•    Configuration mindset: comfortable with both low-code configuration tools and scripting/coding for custom solutions
•    Problem-solving across technical and business domains—you can translate recruiting workflows into system requirements
•    Clear communication skills to document technical solutions and present to non-technical stakeholders

Preferred Skills
•    Experience with JSON, JavaScript, or scripting languages
•    Background in HR systems, HRIS platforms, or recruiting technology
•    Exposure to data governance, compliance (GDPR, CCPA), and secure data handling
•    Experience with integration platforms (MuleSoft, Zapier, custom webhooks) or middleware
•    Familiarity with agile development practices
Personal Qualities
•    Self-starter who thrives in ambiguity and recently implemented systems
•    Detail-oriented with strong documentation habits
•    Collaborative and comfortable working across HR, IT, and vendor teams
•    Proactive learner (willing to grow Avature expertise on the job)
•    Curious about recruiting workflows and passionate about improving hiring outcomes

JV20

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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