Jobs at ServiceNow

Manages ServiceNow’s Global SI partner relationship for the Governance and Risk practice. Responsibilities include joint business planning, partner-led pipeline development, co-selling, deal and proposal collaboration, go-to-market execution, business reviews, partner enablement, performance tracking, and risk escalation. The role collaborates with sales, product, marketing, enablement, and technical teams to expand partner revenue, enter new markets, and improve partner readiness and execution.

Manages global systems integrator partnerships for ServiceNow’s Governance, Risk, Security, and Autonomous Workforce practices. Owns partner lifecycle management, joint business planning, go-to-market execution, pipeline development, co-sell opportunities, customer proposals, business reviews, enablement, governance, and performance tracking. Collaborates with sales, product, marketing, enablement, and technical teams to activate partners, expand markets, drive revenue, and improve partner maturity and execution.

Own content strategy, governance, readiness, and delivery for ServiceNow flagship events including Knowledge and AI Summits. Align product, solution, executive, regional, and experiential content into a cohesive platform narrative. Lead speaker planning, expo messaging, reporting, retrospectives, and high-visibility cross-functional initiatives. Establish scalable frameworks, operating rhythms, dashboards, and AI-enabled workflows that improve content quality, consistency, and execution across programs.

Manage a strategic partner relationship focused on U.S. growth and go-to-market execution. Develop joint business plans, activate partner sellers, create pipeline, support sales pursuits, and coordinate customer engagement activities. Manage quotes, order forms, pricing, approvals, contracts, and transaction milestones with Sales Operations, Legal, Finance, Deal Desk, and Sales teams. Track forecasts, pipeline health, revenue performance, governance, and partner readiness while coordinating cross-functional stakeholders in a matrixed environment.

Generates early-stage sales pipeline by prospecting through phone, email, and social outreach; engaging buying groups; qualifying meeting interest; documenting activities in ServiceNow systems; following up after marketing events; and handing qualified meetings to go-to-market teams. The role requires collaboration, coaching responsiveness, KPI achievement, and learning AI-native outreach tools and SaaS concepts.

Owns the global partner strategy and go-to-market plan for Deloitte’s Autonomous Workforce practice. The role develops executive relationships, drives partner-led pipeline and revenue, coordinates cross-geography execution, facilitates governance and reporting, leads joint campaigns and enablement, and expands ServiceNow-aligned solutions. It also creates repeatable operational playbooks, supports field sales pursuits, drives co-innovation with technical advisors, and improves partner maturity, adoption, and scalability.

Lead a portfolio of 8–10 strategic enterprise customers to drive adoption, renewals, and expansion. Act as trusted advisor to CIO/CISO-level stakeholders, build multi-year success plans, surface and mitigate long-term risk, coordinate cross-functional teams, and deliver measurable business outcomes through executive engagement, governance, and disciplined account health management.

Lead onboarding and adoption for enterprise customers, build executive-level trusted advisor relationships, drive product value and growth, translate customer needs into product solutions, iterate onboarding strategy, quantify customer outcomes, and act as the voice of the customer to inform the roadmap.

Lead technical pre-sales for enterprise security and identity solutions: perform discovery, design solutions, deliver demos/POVs/POCs, validate integrations, train customers, support sales cycles, and translate technical capabilities into business outcomes. Travel 25-50% as needed.

Lead and scale ServiceNow Cyber and Risks GSI partnership strategy across North America. Manage and develop a team of GSI Partner Managers, build executive relationships with major GSIs, drive joint pipeline and GTM motions, and align partners with product, sales, and marketing to deliver measurable revenue impact.

Act as a technical advisor to partner teams, enable and train partners, design and deliver demos/POCs/POVs, build enablement content, support partner-led sales motions, and maintain partner lab/demo environments to drive joint security and identity solutions.