Jobs at ServiceNow

Leads the design, automation, and continuous improvement of Ethics & Compliance processes, especially anti-bribery and anti-corruption and export compliance controls. This role develops multi-year roadmaps, translates regulatory requirements into scalable ServiceNow and AI-enabled workflows, coordinates cross-functional stakeholders, manages initiatives from concept through deployment, and communicates progress to leadership. Responsibilities include process optimization, technology enablement, integration planning, change management, and monitoring compliance program effectiveness.

Leads a global team of OT/CPS Solution Consultants while shaping technical pre-sales strategy and supporting strategic cybersecurity opportunities. Responsibilities include team development, AI-native sales enablement, customer discovery, demonstrations, proofs of value, executive presentations, regulatory guidance, go-to-market strategy, and cross-functional product feedback. The role engages senior OT, security, and operations stakeholders and requires up to 40% travel.

Leads and mentors a team of pre-sales Solution Consultants supporting sales engagements. Provides technical expertise through demonstrations, presentations, proposals, and proofs of value; advises customers; collaborates with sales, product, marketing, implementation, and support teams; improves sales engineering processes; and reports performance metrics to senior leadership. The role requires cybersecurity knowledge, strong communication skills, customer engagement, and up to 40% travel.

Leads technical pre-sales engagements for Moveworks and ServiceNow across U.S. public-sector accounts. Responsibilities include customer discovery, solution demonstrations, AI/ML and architecture workshops, business-case development, proof-of-concept leadership, stakeholder relationship management, sales strategy, cross-functional handoffs, product feedback, and event support. The role requires enterprise solution consulting experience, cloud and API expertise, familiarity with automation platforms, and approximately 25% travel.

Leads high-severity agentic AI escalations and enterprise architecture engagements for strategic customers. Diagnoses production issues, designs resilient architectures using LLMs, RAG, orchestration, integrations, guardrails, and governance, and restores executive confidence during at-risk go-lives. Mentors technical teams, develops reusable playbooks and reference architectures, and partners with Product and Engineering to improve platform reliability and roadmap outcomes. This is an individual contributor role requiring deep technical leadership and customer-facing escalation expertise.

Serves as the strategic technical partner for global and regional alliances, leading pre-sales discovery, demonstrations, proofs of concept, solution architecture, and technical escalations. Advises partners on AI-enabled offerings, practice growth, go-to-market strategy, commercialization, and measurable business outcomes. Builds executive relationships, coordinates specialist teams, and translates ServiceNow platform capabilities into scalable partner solutions. The role requires enterprise technology advisory experience, partner engagement, AI and workflow knowledge, industry expertise, and up to 50% travel.

Partners with Sales to advise enterprise customers on cybersecurity, identity, access, asset visibility, exposure management, and risk solutions. Leads discovery, solution design, technical demonstrations, proof-of-value and proof-of-concept engagements, customer validation, executive discussions, documentation, and technical training. Requires strong cybersecurity and enterprise networking expertise, customer-facing presales experience, and the ability to connect technical capabilities with business outcomes. Travel is typically 25–50%.

Creates technical documentation, tutorials, learning paths, implementation guidance, and best practices for ServiceNow platform development experiences. Partners with product managers, engineers, designers, and developer experience teams to translate complex technical concepts into actionable content for developers, administrators, and solution builders. Builds prototypes, explores web technologies, identifies content gaps, maintains DITA-based documentation, improves content processes, and contributes to content strategy and customer enablement.

Leads ServiceNow’s global Deloitte Autonomous Workforce partnership, owning partner strategy, account planning, governance, go-to-market execution, enablement, co-innovation, demand generation, and pipeline growth. The role aligns regional teams, partner executives, technical advisors, and field sales to expand ServiceNow solutions, strengthen partner capabilities, execute global campaigns, and drive revenue across markets.

Leads presales solution consulting for ServiceNow Integrated Risk Management and GRC solutions. Develops and configures customer-specific solutions, translates business processes into risk-management outcomes, supports sales campaigns, demonstrates platform capabilities, and advises customers on risk, compliance, continuity, privacy, vendor risk, and regulatory requirements. Collaborates with product and development teams, shares best practices, supports marketing events, and travels up to 25%.

Manages IBM partner relationships and execution for ServiceNow’s Governance, Risk, Security, and Autonomous Workforce practices. Owns partner lifecycle management, joint business planning, go-to-market execution, pipeline development, co-selling, deal progression, partner enablement, business reviews, and performance tracking. Collaborates with sales, product, marketing, technical advisors, and delivery teams to expand partner-led revenue, activate partners in customer opportunities, and support market growth.

Lead onboarding and adoption for enterprise customers, build executive-level trusted advisor relationships, drive product value and growth, translate customer needs into product solutions, iterate onboarding strategy, quantify customer outcomes, and act as the voice of the customer to inform the roadmap.